Breanna Jones
Minneola,FL
Summary
Dynamic front desk receptionist with extensive experience in customer engagement and service operations. Demonstrated ability to manage appointments, coordinate guest check-ins, and upsell services effectively, resulting in a significant increase in sales. Proficient in cash handling and adept at resolving customer inquiries with a keen attention to detail. Committed to creating a welcoming environment that drives customer loyalty and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
European Wax Center
11.2023 - 01.2026
- My position at European Wax Center requires me to check in, and greet guest when they come in.
- When they are done with their service I check them out and try to sell them on a wax pass which is something they can save money on.
- I also do confirmation calls for their next appointment.
- I make appointments and move them around if needed.
- This job is a multi task job which requires knowledge about the services we provide and great customer services.
Retail Sales Associate
Hallmark
11.2021 - 01.2025
- We have two sides of our store, the Hallmark side, and the Gray fox side.
- I mainly work on the Gray fox side selling jewelry, Such as Pandora and Kendra Scott.
Server
Bella collina
09.2019 - 08.2022
- I serve as a banquet server for weddings and party's
Education
Associate's degree - Biology
Lake-sumter state college
Clermont, FL01.2021
Skills
- Cash Handling
- Product Knowledge
- Customer Engagement
- Follow-up Calls
- Attention to Detail
- Problem Solving
- Communication Skills
- Front Desk Operations
- Sales Techniques
- Multi-tasking
- Appointment Scheduling
- Customer Service
- Patient care
- Microsoft Word
- Phone etiquette
- Data entry
- QuickBooks
- Organizational skills
- Cash register
- Word processing
- Food industry
- Office management
- Time management
- Microsoft Powerpoint
- Inside sales
- Serving Experience
- Microsoft Outlook
- Hospitality
- Retail math
- Sales
- Microsoft Office
- Banquet Experience
- Office experience
- POS
- Retail sales
- Front desk
- Kitchen Experience
- Food handling
- Computer literacy
- Google Suite
- Basic math
- Communication skills
- Serving
- Multi-line phone systems
- Computer skills
Accomplishments
My biggest accomplishment was getting my associates. It gave me confidence to continue my education and to keep focus on what’s most important to me.
Hobbies and Interests
I enjoy going to the gym and playing soccer to get my body moving every day and for a healthy lifestyle.
Certification
Driver's License
Timeline
Front Desk Receptionist
European Wax Center
11.2023 - 01.2026
Retail Sales Associate
Hallmark
11.2021 - 01.2025
Server
Bella collina
09.2019 - 08.2022
Associate's degree - Biology
Lake-sumter state college