Winson Bayonne
Palm Bay,FL
Summary
Accomplished Store Manager with a proven track record and over 9 years of expertise adept in strategic planning, interpersonal communication, enhanced store profitability, customer satisfaction through innovative strategies and effective leadership. I'm also skilled in operations management and conflict resolution, achieving significant reductions in staff turnover rates. As a great leader and motivator I've been able to lead teams to achieve up to 20% efficiency improvements.
Overview
12
12
years of professional experience
Work History
Forklift Operator
Walmart Supply Chain
2021.10 - Current
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.
Store Manager
Verizon Wireless
2018.05 - 2021.10
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Store Manager
AT&T Mobility
2012.06 - 2018.04
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate of Arts - Business Administration And Management
Palm Beach State College
Lake Worth, FLSkills
- Operations Management
- Interpersonal Communication
- Conflict Management
- Leadership Development
- Strategic Planning
- Personnel development
- Talent Recruitment
- Employee Training
- Retail Inventory Management
- Sales Analysis
- Leading Staff Meetings
- MS Office (word, excel, powerpoint, outlook)
Timeline
Forklift Operator
Walmart Supply Chain
2021.10 - Current
Store Manager
Verizon Wireless
2018.05 - 2021.10
Store Manager
AT&T Mobility
2012.06 - 2018.04
Associate of Arts - Business Administration And Management
Palm Beach State College
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