Winston Garcia
North Miami
Summary
Resourceful Referral Agent known for productivity and efficiency in task completion. Skilled in networking, customer service, and communication, with an ability to excel through adaptability, empathy, and problem-solving. Brings focused approach to building relationships and connecting individuals with necessary resources or services.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Referral Agent
Florida Blue - Blue Cross Blue Shield Of Florida
North Miami
07.2025 - Current
- Assisted clients with health insurance inquiries and referrals to appropriate resources.
- Collaborated with team members to streamline referral processes for improved efficiency.
- Educated clients about policy options and benefits to facilitate informed decisions.
- Actively participated in team meetings to discuss current projects or initiatives.
Salesperson
Headquarter Appliances
North Miami
09.2020 - 05.2023
- Engaged customers to understand their needs and preferences.
- Demonstrated product features to enhance customer experience.
- Processed sales transactions accurately and efficiently.
- Maintained inventory levels and organized merchandise displays.
- Collaborated with team members to achieve sales goals.
- Assisted in training new staff on sales techniques and procedures.
- Resolved customer inquiries and concerns promptly and effectively.
- Developed key customer relationships to increase sales.
- Resolved customer complaints promptly and efficiently.
- Educated customers about products and services offered by the company.
- Advised customers on the latest product features and benefits.
- Assisted customers in selecting appropriate products or services for their needs.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Generated new business opportunities through cold calling campaigns.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Produced sales documents, finalized deals and filed records.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated register, handled cash and processed credit card transactions.
Chef
The Chef Miami
North Miami
10.2019 - 04.2021
- Prepared diverse menus featuring local and seasonal ingredients.
- Managed kitchen staff, ensuring smooth daily operations.
- Maintained cleanliness and organization of kitchen equipment and workspace.
- Trained new staff on cooking techniques and kitchen protocols.
- Supervised food preparation to ensure consistency and quality in dishes.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Trained kitchen workers on culinary techniques.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Education
North Miami Senior High Scho
North Miami, FLSkills
- Referral management
- Policy education
- Resource coordination
- Client advocacy
- Sales strategy development
- Inventory management
- Effective communication
- Problem solving
- Team collaboration
- Conflict resolution
- Goal oriented
- Teamwork
- Interpersonal skills
- Client relationship management
- Verbal and written communication
- Reliability
- Presentation skills
- Interpersonal communication
- Active listening
- Problem-solving aptitude
- Adaptability and flexibility
- Sales presentations
- Decision-making
- Social media promotion
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Referral Agent
Florida Blue - Blue Cross Blue Shield Of Florida
07.2025 - Current
Salesperson
Headquarter Appliances
09.2020 - 05.2023
Chef
The Chef Miami
10.2019 - 04.2021
North Miami Senior High Scho