Winston Munoz
4607 Park Ave. Apt. 6I ,NY
Summary
Dedicated security professional with a proven track record at Restaurant Stop 809, excelling in incident reporting and emergency response. Known for superior customer service and conflict de-escalation, I effectively maintained safety and reduced theft through vigilant monitoring and access control. Fluent in Spanish, enhancing communication with diverse clientele.
Overview
10
10
years of professional experience
Work History
Security Officer
Restaurant Stop 809
537 West 207St New York, NY 10034
01.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Taxi Driver
High Class Car Services
268 W Fordham Rd. Bronx, NY 10468.
02.2015 - 01.2023
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Arrived on time to customer appointments.
- Increased customer loyalty with excellent communication skills and a professional demeanor.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Developed strong relationships with repeat clientele through consistent quality service.
Education
High School Diploma -
Colegio Fausto Jimenz
Dominican Republic06-2001
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Superior customer service
- Emergency response
- Conflict de-escalation
- Personnel screening
- Metal detector operation
- Threat management
- FLUENT IN Spanish
- Theft prevention training
- Entrance control
- High level of integrity
- Reliability
- Punctuality
Timeline
Security Officer
Restaurant Stop 809
01.2024 - Current
Taxi Driver
High Class Car Services
02.2015 - 01.2023
High School Diploma -
Colegio Fausto Jimenz