Winston Tobias
Crofton,MD
Summary
Dedicated worker with 3 years of experience providing exceptional customer satisfaction. Currently working as a Key Holder (Assistant Manager) at Mission BBQ; seeking full time employment to continue improving my skills while contributing to a professional work environment. Known for being a efficient worker and creating a friendly environment, I bring a strong work ethic and genuine dedication to uplift others.
Overview
3
3
years of professional experience
Work History
Restaurant Key Holder
Mission BBQ
06.2022 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Restaurant Team Member
Popeyes® Louisana Kitchen
05.2021 - 06.2022
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy mealtimes.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
Education
High School Diploma -
Arundel High School
Gambrills, MD06.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Customer Service Management
- Staff Oversight
Accomplishments
Achieved Employee of the Month
Timeline
Restaurant Key Holder
Mission BBQ
06.2022 - Current
Restaurant Team Member
Popeyes® Louisana Kitchen
05.2021 - 06.2022
High School Diploma -
Arundel High School
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