Winston Troy
Cincinnati,OH
Summary
Dynamic Customer Service Specialist with a proven track record at The Gorilla Glue Company, excelling in problem resolution and customer relations. Adept at training new employees and enhancing team strategies, I leverage strong communication skills to foster positive outcomes and elevate the customer experience. Committed to continuous improvement and operational excellence.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
The Gorilla Glue Company
05.2023 - 02.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
Logistics Order Picker
The Gorilla Glue Compamy
06.2022 - 05.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Welder
Cincinnati Fan
11.2019 - 01.2022
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
Education
Bachelor of Science - Psychology
Ohio University
Athens, OH08-2020
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
Affiliations
- Ohio Army National Guard
Ohio Army National Guard 2012-2020
I received leadership training in ROTC along with truck driving, carpentry, masonry, and I was deployed to Kuwait and Iraq from November 2015-August 2016. During my depoyment I did construction building sniper nests, living quarters, offices, and did maintenance on my base in Iraq.
Timeline
Customer Service Specialist
The Gorilla Glue Company
05.2023 - 02.2025
Logistics Order Picker
The Gorilla Glue Compamy
06.2022 - 05.2023
Welder
Cincinnati Fan
11.2019 - 01.2022
Bachelor of Science - Psychology
Ohio University
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