Winston Scott Neuville
Raleigh,NC
Summary
Proven Warehouse Manager and Customer Service Associate with a track record of enhancing customer satisfaction through exceptional service and efficient order fulfillment at Monarch Products. Skilled in relationship building and critical thinking, adept at multi-task management and verbal communication. Achieved significant improvements in customer relations and operational efficiency.
Overview
2
2
years of professional experience
Work History
Warehouse Manager
Monarch Products
Raleigh, NC
05.2023 - Current
- Ensured that all orders were accurately fulfilled in a timely manner.
- Established and maintained good relations with customers, vendors, and transport companies.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Resolved customer complaints related to product quality or delivery issues.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Associate
Audi AG
Cary, NC
05.2024 - 07.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided information about products and services available to customers.
- Assisted customers with the pickup and return of their automobiles.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Greeted customers and identified their needs.
Education
High School Diploma -
Crossroads Flex High School
Cary, NC06-2024
Associate of Arts - Currently Enrolled
Wake Technical Community College
Raleigh, NCSkills
- Adaptive team player
- Critical thinking
- Time management
- Multi-task management
- Verbal and written communication
- Customer relations
- Report generation
- Relationship building
Accomplishments
- The Honor Society
- High School Varsity Baseball
- Coached and mentored a youth basketball team
- Assisted head coach of a youth baseball team
Timeline
Customer Service Associate
Audi AG
05.2024 - 07.2024
Warehouse Manager
Monarch Products
05.2023 - Current
High School Diploma -
Crossroads Flex High School
Associate of Arts - Currently Enrolled
Wake Technical Community College
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