WINTER ELKINS

• Maintained clean, neat, and operational facilities to serve program needs.
• Assisted with special events and programs.
• Contributed to a positive atmosphere within the nursery by maintaining open lines of communication with parents, preparing drinks and snacks, and engaging in entertainment for the kids.

• Navigate multiple computer systems and applications and utilize search tools to find information.
• Researches and troubleshoots customer requests, analyzes needs:

1. Determines problem source (i.e., hardware, software, user access).

2. Refers difficult and complex issues to internal technical experts and upper management.

3. Documents and reports on customer status, inquiries, and resolution

• Troubleshoot and resolve data integration issues between systems, ensuring seamless data flow and accuracy
• Assist with system configuration and compatibility to maintain data integrity across platforms.
• Assist clients with transforming and mapping data formats to meet system requirements.

• Maintained set routes and schedules to meet customer expectations.
• Managed multiple tasks simultaneously while delivering goods within specified time frames.
• Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Acted as first point of contact and set appointments for prospective clients.
• Answered phone calls and answered questions from potential customers.