Winter Hammons
Troup ,TX
Summary
I am a very dedicated employee that is very outgoing and gets along with anybody. I am very eager to learn any kind of new skill and workspace. One thing about me is I absolutely lover to help others and make anyone feel heard. I always look forward to being at work and creating a positive environment.
Overview
4
4
years of professional experience
Work History
Social Media Manager
Matt Roy Custom Woodworks LLC
Tyler, TX
06.2024 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Autism Behavioral Tech
ART
Tyler, TX
05.2024 - 06.2024
- Collaborated with multidisciplinary teams to create comprehensive, customized treatment plans for each client.
- Monitored client progress by collecting and analyzing data, adjusting treatment plans as needed for optimal outcomes.
- Exercised confidentiality to protect client diagnosis and treatment in compliance with HIPAA standards and regulations.
Customer Service Representative
Gator Waders
Bullard, TX
02.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Psychiatric Technician
UT Health Northeast
Tyler, TX
11.2022 - 02.2023
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
Psychiatric Technician
Rusk State Hospital
Rusk, TX
08.2020 - 12.2022
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Maintained patient records, documenting changes in patient condition.
- Assisted in development of therapeutic activities for patients.
- Assisted with medication administration and counting and pouring medications.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX 05.2018
Timeline
Social Media Manager
Matt Roy Custom Woodworks LLC
06.2024 - Current
Autism Behavioral Tech
ART
05.2024 - 06.2024
Customer Service Representative
Gator Waders
02.2023 - 05.2024
Psychiatric Technician
UT Health Northeast
11.2022 - 02.2023
Psychiatric Technician
Rusk State Hospital
08.2020 - 12.2022
High School Diploma -
Jacksonville High School