Winter Jones
Fouke,Arkansas
Summary
Hardworking Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
4
4
years of professional experience
Work History
Medical Receptionist
Christus Trinity Neurology
02.2022 - 03.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Medical Receptionist
HealthCARE Express
09.2021 - 02.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
Receptionist
Collom And Carney Clinic
10.2020 - 09.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Representative
Lincare
10.2018 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customers medical supply orders into the system so they can be pulled and ready to ship.
- Assisted customers with tracking their medical supply orders.
Education
High School Diploma -
Fouke High School
Fouke, AR05.2018
Skills
- Records Management
- Payment Collection
- Medical Office Administration
- Medical Transcription
- Insurance Verification
- Referral Verification
- HIPAA Compliance
- Appointment Scheduling
- Reminder Calls
- Telephone Etiquette
- Front Desk Operations
- HIPAA Guidelines
Timeline
Medical Receptionist
Christus Trinity Neurology
02.2022 - 03.2023
Medical Receptionist
HealthCARE Express
09.2021 - 02.2022
Receptionist
Collom And Carney Clinic
10.2020 - 09.2021
Customer Service Representative
Lincare
10.2018 - 12.2019
High School Diploma -
Fouke High School
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