WINTER JONES
Denver,CO
Summary
Executed detail-oriented scheduling and administrative support functions, ensuring seamless operations across customer service platforms.
Overview
11
11
years of professional experience
Work History
Scheduling Specialist
VuePoint Diagnostics, LLC
01.2025 - Current
- Scheduled members for annual health screenings such as BMD (Bone Mineral Density) and EED (Diabetic Retinopathy Eye Screening).
- Delivered exceptional customer service by addressing members’ concerns promptly and professionally.
- Educated members on the importance of annual health screenings to promote engagement.
- Adhered to all HIPAA requirements, protocols, and laws to ensure patient privacy and compliance.
Member Services
Kaiser Permanente
01.2020 - 01.2025
- Delivered exceptional customer service by addressing member inquiries and resolving issues promptly and professionally.
- Assisted members with account management tasks, including opening and closing accounts, updating personal information, billing, and processing service requests.
- Educated and promoted various membership programs and services to enhance member engagement and satisfaction.
- Efficiently managed high call volumes while maintaining quality standards and ensuring positive customer interactions.
- Developed and maintained strong product knowledge to provide accurate information and support to members.
Marketing Manager & Specialist
DEN UAX SOC Dispatcher
01.2016 - 01.2020
- Responded to all inbound radio calls from United Express flight crews, ensuring clear and efficient communication.
- Dispatched various ground services for all United Express aircraft types to support smooth operations.
- Coordinated and monitored on-time departures for all United Express flights operated by Menzies Aviation.
- Accurately entered security sweep information into appropriate systems for compliance and safety.
- Ensured ramp safety and maintained quality control standards in all ground operations.
Education
Some college -
COMMUNITY COLLEGE OF DENVER
07.2010
GED - undefined
COMMUNITY COLLEGE OF DENVER
06.2007
Skills
- Achieved high accuracy in data entry, significantly enhancing business operations
- Elevated customer service quality, resulting in improved satisfaction through effective issue resolution
- Maximized productivity in documentation, leveraging Microsoft Office Suite capabilities
- Enhanced call center operations, leading to a superior customer experience
- Maintained strict HIPAA compliance, ensuring the protection of patient information
- Improved communication effectiveness through adept use of medical terminology
- Resolved technical issues efficiently, minimizing operational downtime
- Facilitated collaborative efforts through proficient use of remote communication tools
- Organized tasks systematically to ensure seamless operations
LANGUAGES
English: Fluent
Timeline
Scheduling Specialist
VuePoint Diagnostics, LLC
01.2025 - Current
Member Services
Kaiser Permanente
01.2020 - 01.2025
Marketing Manager & Specialist
DEN UAX SOC Dispatcher
01.2016 - 01.2020
GED - undefined
COMMUNITY COLLEGE OF DENVER
Some college -
COMMUNITY COLLEGE OF DENVER