Winter Kennedy
Charlotte,North Carolina
Summary
Results-driven healthcare professional with a diverse background in home healthcare, patient accounts, insurance coordination, and customer relations. Demonstrated ability to manage patient needs, coordinate services, maintain accurate healthcare documentation, and collaborate effectively with interdisciplinary teams. Recognized for strong communication skills, compassionate patient care, and the ability to thrive in high-volume healthcare environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
In-Home PCA
Kintegra Health
North Carolina
10.2025 - Current
- Provide compassionate in-home patient care and daily living assistance to clients.
- Support patients with personal care, mobility assistance, companionship, and daily activities.
- Maintain professionalism, confidentiality, and patient-centered care in a home healthcare setting.
- Monitor patient well-being and communicate concerns appropriately to supervisors and healthcare staff.
Sales & Marketing Agent
Charter Communications
North Carolina
12.2021 - 02.2026
- Managed 125+ inbound business calls daily while maximizing client satisfaction and retention.
- Achieved a 73% retention rate for primary unit sales and 71% retention for internet services.
- Built strong customer relationships by identifying client needs and providing tailored solutions.
Patient Accounts Representative
Carolina Neurosurgery and Spine
North Carolina
10.2022 - 05.2023
- Managed patient registration, insurance verification, scheduling, collections, and front desk operations.
- Monitored inventory and maintained medications, narcotics, and emergency equipment.
- Professionally assisted patients and families in sensitive situations while ensuring compassionate communication and support.
- Processed new patient documentation and maintained accurate patient records.
Customer Service Representative
iQor
North Carolina
10.2020 - 12.2021
- Maintained a 98% customer satisfaction rate through effective customer support and problem resolution.
- Resolved 90% of customer concerns during first contact, reducing overall resolution time.
Benefit Verification Specialist
Lash Group
North Carolina
10.2018 - 12.2019
- Verified insurance coverage and processed patient medication orders accurately and efficiently.
- Collaborated with insurance carriers and healthcare providers to resolve claim and authorization issues.
Patient Accounts Representative
MedArx (Atrium Healthcare)
North Carolina
06.2017 - 08.2018
- Accurately entered and maintained confidential patient information, including insurance, billing, and payment details.
- Utilized Epic and IDX systems to manage patient accounts, insurance verification, and billing processes.
- Applied critical thinking and multitasking skills in a fast-paced healthcare environment.
Education
Associate of Arts - Liberal Arts
Clinton Junior College
South Carolina05.2016
Certified Nursing Assistant License -
North Carolina Board of Nursing
05.2026
CPR -
American Red Cross
07.2025
Skills
- Patient Care
- Patient documentation
- Dementia care
- Patient advocacy
- Team collaboration
Certification
CPR Certification | 2025-07
Timeline
In-Home PCA
Kintegra Health
10.2025 - Current
Patient Accounts Representative
Carolina Neurosurgery and Spine
10.2022 - 05.2023
Sales & Marketing Agent
Charter Communications
12.2021 - 02.2026
Customer Service Representative
iQor
10.2020 - 12.2021
Benefit Verification Specialist
Lash Group
10.2018 - 12.2019
Patient Accounts Representative
MedArx (Atrium Healthcare)
06.2017 - 08.2018
Associate of Arts - Liberal Arts
Clinton Junior College
Certified Nursing Assistant License -
North Carolina Board of Nursing
CPR -
American Red Cross