Winter Spikes
Grovetown,GA
Summary
Ambitious employee currently in the U.S Army Reserves with extensive knowledge on Logistics, and customer service by experience. Looking to hone my career skills by taking on more challenging yet rewarding tasks in the ever-growing administrative, human resourcing, customer serving workforce. Seeking purposeful entry level career opportunities to provide Selfless Service to the best of my abilities whilst continuing to learn, mature and grow a young pioneering career.
Overview
2
2
years of professional experience
Work History
Service Representative
Progressive
GROVETOWN, GA
01.2023 - Current
- Facilitate customers payments and inquires on their insurance policies.
- Cultivate relationships with teammates to assist customers with inquiries or resolve problems.
- Ensure seamless communication between customers and managers providing information on issues that requires escalation to proper management chain.
- Able to Analyze any irregularities in customers billings and processed refunds as necessary.
- Educate customers in little known courses of action to help improve their experiences and product.
- Display integrity and discipline while handling customers information.
- Display professional service and conduct operations in accordance with all insurance policies and guidelines.
- Enforce compliance with organizational policies and federal requirements regarding confidentiality.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Automated Logistical Specialist
United States Army Reserve
Augusta, GA
03.2022 - Current
- Create maintenance work orders and report equipment readiness and availability. Coordinate and communicate equipment dispatch schedules to stakeholders and supervisors.
- Support logistics department by leveraging existing resources with cost-effective savings.
- Establish and oversee stock lists, inventory records and supply records.
- Prepare reports detailing inventory status, discrepancies in supply counts and other data as needed.
- Ensure compliance with government regulations concerning storage, handling and disposal of hazardous materials.
- Maintains expert knowledge by being the subject matter expert on systems like Global Combat Support System (GCSS).
- Abide by safety training protocols and accident preparedness procedures to maintain safe working conditions.
- Able to work without supervision while assigned to multiple projects that are on going and meet all deadlines in an effective time frame.
Education
Associate of Arts - General Studies
State College of Florida, Manatee-Sarasota
Bradenton, FL12-2021
High School Diploma -
Sarasota Military Academy
Sarasota, FL05-2019
Skills
- Knowledge of Microsoft software products such as MS Power point, MS Word, and Excel
- Account Management
- Financial Literacy
- Adaptive thinking and problem solving
- Advanced Mental adaptability to foreign processes
- Interpersonal Communication
- Organizing and facilitation of information
- Handling pay actions
- Experience with Regional level application system (RLAS)
- Problem Assessing and Resolving
- Processing personnel actions
- Database Management
- Data Entry
- Information Security
Timeline
Service Representative
Progressive
01.2023 - Current
Automated Logistical Specialist
United States Army Reserve
03.2022 - Current
Associate of Arts - General Studies
State College of Florida, Manatee-Sarasota
High School Diploma -
Sarasota Military Academy
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