Winter Woods
Bronx,NY
Summary
Detail-oriented with extensive experience supporting patient accounts in high-volume emergency department.Skilled in electronic health records (EPIC), insurance verification, and patient identification using 10-step protocols. Demonstrates strong interpersonal skills, HIPAA compliance, and proficiency in scheduling, payment collection, and multi-line phone systems within healthcare and administrative environments. Willing to relocate to: New York, NY
Overview
1
1
Certification
9
9
years of professional experience
Work History
Clerical Associate Level III/Patient representative
NYC Health + Hospitals/Lincoln
05.2022 - Current
- Delivers comprehensive clerical services to patients and staff in the Emergency Department, ensuring efficient patient account management and support.
- Ensures accurate patient identification by following 10-step verification process, reducing errors and improving patient safety.
- Obtains and updates patient demographics, identifies and resolves discrepancies or chart errors to maintain data integrity.
- Verifies insurance eligibility by contacting providers and utilizing RTE, streamlining patient intake and reducing claim denials.
- Utilizes EPIC and payer websites to manage electronic health records, enhancing workflow efficiency and data accessibility.
- First point of contact for patient intake, ensures accuracy by identifying correct patient and medical records to facilitate smooth patient visits and compliance.
- Collects co-pays and payments, scans identification and insurance cards, and other patient documents and consent forms
- Schedules appointments to optimize patient flow.
- Answers multiple phone lines and communicates with different patients and providers on a daily basis
- Maintains strict compliance with HIPAA and privacy policies, safeguarding patient information Smalles at all times.
Receptionist/Administrative Assistant
Hostos Community College
07.2017 - 03.2022
- Answered multi-line phones and directed clients to appropriate individuals, ensuring prompt and accurate communication.
- Greeted incoming visitors and customers professionally, providing friendly and knowledgeable assistance to enhance visitor experience.
- Maintained a clean and organized reception area, creating a positive first impression for all guests and stakeholders.
- Handled complaints and questions, efficiently re-directing calls to team members to resolve issues and maintain service quality.
- Oversaw office equipment and supplies maintenance, supporting continuous and uninterrupted administrative operations.
Education
Medical Risk adjustment coding
AAPC
08.2025
Bachelor's - Humanities
City College of New York
Bronx, NY12.2018
Skills
- Office record organization
- Microsoft applications
- Maintaining patient confidentiality
- Insurance verification
- Appointment scheduling
- Communication
- Time Management
- Dependability
- Data reporting/verification
- Customer inquiry handling
- Record keeping
- Electronic health records (EHR) management
- Healthcare data collection
- Customer relationship management (CRM) systems (technically supported)
- Customer support
- Managing patient records
- Healthcare compliance
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Medical risk adjustment Coding Certification, October 2025 to Present, Certificate from AAPC in medical risk adjustment coding ., Exam scheduled for certification
Timeline
Clerical Associate Level III/Patient representative
NYC Health + Hospitals/Lincoln
05.2022 - Current
Receptionist/Administrative Assistant
Hostos Community College
07.2017 - 03.2022
Bachelor's - Humanities
City College of New York
Medical Risk adjustment coding
AAPC