Wipawadee Naiyakhun

Energetic and creative Cake Manager with a passion for crafting exquisite, delectable desserts that delight customers and enhance their special occasions. With 4+ years of experience in the baking and pastry industry, I've honed my skills in cake design, flavor profiles, and team leadership. Known for creating custom cakes that are not only visually stunning but also consistently receive rave reviews for their taste. Adept at managing a dynamic bakery team, ensuring seamless production, and delivering top-notch customer service. Thrive in a fast-paced bakery environment and excel in translating clients' dreams into mouthwatering, memorable cake creations.

• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.

Energetic and creative cookie decorator with a passion for transforming plain cookies into edible works of art. With three years of experience in a bustling bakery setting, I specialize in hand-piped royal icing designs, intricate detailing, and an eye for color coordination. Known for consistently exceeding customer expectations and adding a touch of sweetness to every special occasion. My dedication to quality and craftsmanship is matched only by my commitment to staying up-to-date with the latest decorating trends, ensuring each cookie is a delectable masterpiece.

• Followed food safety standards when handling ingredients.

With a warm and welcoming demeanor, dedicated to providing an exceptional bakery experience for every customer. My experience in the fast-paced world of bakery service, I excel at creating a friendly and inviting atmosphere, managing customer inquiries, and ensuring seamless operations. Skilled in maintaining a visually appealing display of delectable treats, up selling bakery delights, and accommodating special dietary needs. Adept at handling cash transactions, resolving customer concerns, and coordinating with the kitchen team to deliver freshly baked goods.

• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Performed cash handling activities and secured nightly bank deposits.

• Informed visitors of exhibit features and highlights to promote enriching gallery experiences.
• Addressed visitor service issues and resolved each situation to enable optimum outcome for visitor and gallery.
• Corresponded with gallery clients to inform of available artwork that complied with preset style and price parameters.
• Managed office and gallery supplies inventories and placed reorders to maintain predetermined stock levels.