Wislande Wilson
Boynton Beach,FL
Summary
Clinical operations and management professional with a background in patient access, team supervision, and business performance. Supports quality service delivery through data review, training tools, stakeholder communication, and process improvements across fast-paced, high-volume environments.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Clinical Affairs & Management Strategy
NYU Langone Health
06.2021 - Current
- Patient Access Agent Supervisor –Specialty Supervisor
- Utilize Healthcare systems to address and collaborate with the FGP team in meetings
- Proactively keep up to date on all communications with FGP stakeholders
- Prepare and present Outbound analysis and progress to FGP stakeholders
- Assist with the Physician Referral Services team and multi-campaigns
- Monitor NP Pool B performance and productivity
- Identified productivity trends and created training templates for implementation
- Utilize physician protocols to assist patients with healthcare appointments
- Process multi-channel inquiries from patients, physicians, and NPs
- Observed and shared ideas to enhance patient experience and support team growth toward goals
- Adherence to Quality Analyst performance goals, policies, and procedures 100%
- Skilled in utilizing Epic
- Skilled in using Salesforce
- Established an efficient home office setup to facilitate remote work.
Division Manager Operations
Waffle House
03.2017 - 03.2021
- Coordinated quality hiring procedures while monitoring revenue and performance of each unit, managing crises during the pandemic.
- Created detailed budget plans to allocate resources effectively.
- Analyzed data and monitored sales growth metrics to inform strategic decisions.
- Grew sales and implemented strategic plans with senior leadership.
- Conducted P&L reports to identify opportunities for revenue enhancement and sales performance driving company growth successfully.
- Achieved consistent sales growth targets of 90% of profit goals.
- Facilitated meetings weekly, team building events, built effective teams
District Manager
Waffle House Inc.
10.2015 - 01.2017
- Managed staffing for 14+ salaried managers and over 125 employees in the regional market, ensuring alignment with operational goals.
- Directed daily restaurant operations across Waffle House units.
- Monitored labor, scheduling, and staffing needs for district locations.
- Trained and coached managers on guest service standards and crew development.
Unit Manager
Waffle House Inc.
06.2014 - 10.2015
- Managed $1.4 million in sales and met revenue targets.
- Managed Waffle House dining unit operations across opening, shift, and closing duties.
- Supervised team members in food preparation, service, and guest interaction.
- Trained new staff on safety, cleanliness, and Waffle House service standards.
Education
Bachelor of Science - Business Administration
University of Mount Olive
NC05-2014
Skills
- Healthcare Management
- Financial & Compliance Reporting
- P&L reporting
- Business Management
- Organizational Skills
- Customer service delivery
- Excellent Interpersonal Skills
Certification
Post Crisis Leadership & Hospitality Certificate| USF Online Program 2021, Diversity, Equity, and Inclusion- Certified USF Online Program 2021, Microsoft 4 Certificate| NYU Langone Certifications 2024, PowerPoint Level 1-3 Certificate, NYU Langone Certifications 2024, NYU Langone Health Manager Leadership Program MLDP Certification 2025, Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Knowledge Management Tools (Canva, Tableau, Salesforce Kronos – Adaptable to new platforms, Learning Management Systems (LMS), Communication Tools, CRM & Contact Center Platforms, Notary Public
Timeline
Clinical Affairs & Management Strategy
NYU Langone Health
06.2021 - Current
Division Manager Operations
Waffle House
03.2017 - 03.2021
District Manager
Waffle House Inc.
10.2015 - 01.2017
Unit Manager
Waffle House Inc.
06.2014 - 10.2015
Bachelor of Science - Business Administration
University of Mount Olive