Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Wisline Fontilus

AUBURNDALE,Florida

Summary

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

8
8
years of professional experience

Work History

Customer Care Representative

Everise INC
Miami, FL
11.2023 - 04.2024
  • Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Built sustainable relationships of trust through open communication with customers.
  • Resolved customer complaints promptly and professionally.

Home Health Aide

HHA
Winter Haven, FL
01.2023 - 03.2024
  • Monitored vital signs such as temperature, pulse rate, blood pressure .
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
  • Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
  • Collected information about conditions and treatment plans from caregivers, nurses, and doctors.

Customer Service Cashier

Popeye's Fast Food
Brooklyn, NY
12.2015 - 11.2017
  • Maintained accurate records of transactions using the point-of-sale system.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

Human Resource Management -

Polk State College
Winter Haven, FL
11-2025

Skills

  • Payment Processing
  • Data Entry
  • Customer Service
  • Database Research
  • Appointment Scheduling
  • Email correspondence
  • Order Processing
  • Customer Relationship Management
  • Teamwork and Collaboration
  • In-store support
  • Medical terminology knowledge

Languages

creole
Native/ Bilingual

Accomplishments

Honor Society Membership since 10/30/2023

Timeline

Customer Care Representative

Everise INC
11.2023 - 04.2024

Home Health Aide

HHA
01.2023 - 03.2024

Customer Service Cashier

Popeye's Fast Food
12.2015 - 11.2017

Human Resource Management -

Polk State College

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Wisline Fontilus