Wison Toj
Los Angeles,CA
Summary
Bringing strong customer service expertise and problem resolution skills, with experience in task management and team collaboration. Demonstrates proficiency in cash handling and POS operation, utilizing effective communication to build relationships. Committed to flexible scheduling and adapting to diverse environments to achieve positive outcomes.
Overview
12
12
years of professional experience
Work History
IHSS Care Provider
IHSS
Los Angeles, CA
10.2025 - Current
- Familiarity with computer applications such as Microsoft Office Suite and electronic medical record systems.
- Highly proficient in operating assistive devices such as wheelchairs, walkers, transfer belts.
- Utilized problem-solving techniques to resolve difficult situations or conflicts in a professional manner.
- Demonstrated ability to remain calm under pressure while dealing with challenging behaviors or emergency situations.
- Developed strong communication skills in order to effectively interact with clients, staff, and family members.
- Committed to protecting client rights by respecting confidentiality and privacy standards.
Retail Associate
Marshalls
Los Angeles, CA
01.2023 - Current
- Gained experience in customer service, resolving customer complaints and inquiries with a positive attitude.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
- Performed daily opening and closing procedures such as counting money in the cash drawer and setting up the store for business.
- Used POS system to process sales and refund transactions.
- Managed inventory levels by monitoring stock movement, restocking shelves, transferring items from one location to another.
- Handled customer complaints professionally and resolved issues promptly.
Sales Associate
Target
Los Angeles, CA
03.2021 - 12.2025
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Engaged with guests to understand and anticipate customer service needs.
- Built relationships with potential customers by providing helpful advice on product selection.
- Encouraged customers to make additional purchases and suggested relevant items.
- Utilized active listening techniques to identify customer needs and provided appropriate solutions.
Retail Associate
DD's Discount
Los Angeles, CA
01.2022 - 12.2023
- Built knowledge of product lines to provide accurate information regarding features, pricing, warranties, and availability.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Participated in team meetings to share ideas for increasing sales volume.
- Used POS system to process sales and refund transactions.
Retail Cashier
El Super
Los Angeles, CA
03.2017 - 03.2020
- Worked collaboratively with other cashiers and store associates to provide excellent customer service.
- Balanced cash drawers at the beginning and end of shifts according to company procedures.
- Accurately counted cash drawer contents and documented daily transactions.
- Maintained sales floor by organizing products, updating promotion signage and executing markdowns.
- Delivered customer service by greeting customers and answering any store inquiries.
- Resolved customer complaints in a timely and professional manner.
Painter
Tomas Co.
Los Angeles, CA
07.2014 - 01.2017
- Followed safety protocols when handling hazardous materials such as solvents, thinners and paint strippers.
- Produced high quality painting work using a variety of tools, including brushes, rollers and spray guns.
- Collaborated effectively with other tradesmen in order to complete projects within tight deadlines.
- Maintained accurate records of completed projects, including time frames and costs incurred.
- Conducted regular maintenance checks on ladders, scaffolding and other tools used while working at heights.
Education
High School Diploma -
Augustus Hawkins High School
Los Angeles, CASkills
- Customer service expertise
- Flexible scheduling
- Problem resolution
- Task management
- Team collaboration
- Cash handling
- Verbal and written communication
- Relationship building
- POS operation
- Team leadership
Languages
Spanish
Native or Bilingual
Timeline
IHSS Care Provider
IHSS
10.2025 - Current
Retail Associate
Marshalls
01.2023 - Current
Retail Associate
DD's Discount
01.2022 - 12.2023
Sales Associate
Target
03.2021 - 12.2025
Retail Cashier
El Super
03.2017 - 03.2020
Painter
Tomas Co.
07.2014 - 01.2017
High School Diploma -
Augustus Hawkins High School