Witchaporn Chankhonkaen
Newton,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Polite and accommodating professional bringing several years of experience in Tourism and hospitality settings. Sincere and helpful when working with guests.
Overview
2
2
years of professional experience
Work History
Host/Front Desk Receptionist
Basho Japanese Brasserie
Watertown, MA
11.2022 - Current
- Took reservations over phone and in person.
- Resolved conflicts between customers when necessary.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Balanced cash drawers at the end of each shift.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Processed payments from customers using a POS system.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests upon arrival and provided them with menus.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
Education
Bachelor of Arts - Tourism And Hotel
Dhurakhit Bundith University
Thailand05-2000
Skills
- Server Support
- Reservations Management
- Telephone reception
- Team Collaboration
- Detail Oriented
- Customer Service
Timeline
Host/Front Desk Receptionist
Basho Japanese Brasserie
11.2022 - Current
Bachelor of Arts - Tourism And Hotel
Dhurakhit Bundith University
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