Yadelimar Ortega
Las Vegas,NV
Summary
( 954 ) 662 - 5973
bilingual Spanish
4+ years customer service experience
1+ year with hospitality serving food, cocktails & hookah.
• memorization point of sales system
• experienced in having problem solving abilities
• cleanliness time management
• Enthusiastic and reliable professional i pride in providing excellent customer service and creating memorable experiences for customers.
• Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
• Maintains focus and positive attitude in stressful situations and high-volume environments.
• Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position.
• Ready to help team achieve company goals. team player with strong organizational skills.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Nevada Dentistry & Braces
Las Vegas, NV
01.2024 - 04.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Waitress
Medina hookah lounge
Henderson, NV
10.2022 - 12.2023
- Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly
- Managed orders and accompanying financial transactions using digital Point of Sale system
- Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes
- Customer concerns
- Maintenance of food hygiene in accordance with standards
- Hospitality
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Hostess
The Golden Tiki
Las Vegas, NV
06.2021 - 05.2022
- Seat quests in fast-paced environment and managed time
- Answer calls and or any concerns questions with guest
- Successfully multitasking while remaining professional and courteous in fast-paced environments
- Make reservations
- Buss tables if needed
- Serve drinks and or food if needed.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Assisted managers with quickly resolving service- and food-related issues.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
Front Desk Receptionist
dentistry
06.2021 - 11.2021
- Collecting insurance for patients to assure coverage
- Collecting co - pays
- Taking temperatures
- Taking calls making calls
- Booking appointments / rescheduling appointments
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Planned coverage needs and organized services to support incoming special events.
Customer Service Representative
CVS Pharmacy Specialty
11.2020 - 08.2021
- Assisted with making covid 19 tests
- Assisted with making covid 19 vaccine appointments
- Handle any complaints from any CVS story location to regional managers
- Assisted with cvs accounts if customers was having issues
- Taking high call volume while monitoring a computer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Improved overall efficiency Number% by anticipating needs and providing outstanding support.
CSR - Customer Service Representative
RDI
08.2019 - 02.2020
- Main duty was to answer high volume calls inbound/outbound
- Send out emails if and when needed
- Monitoring 2 screens at once
- Help resolve any issue and or concerns
- Anything that had to do with their bank accounts or disputes we handled.
- Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Certificate - Beauty School
G Skin And Beauty Institute
Oak Brook, ILCimarron Memorial High School
Las Vegas, NVSkills
- Cleaning Experience
- Food Safety
- Computer Skills
- Food Service
- Serving Experience
- Spanish
- Customer Service (2 years)
- Retail Sales
- Restaurant experience
- Host/hostess experience
- Busser
- Microsoft Word
- Server Support
- Active Listening
- Professional Relationships
- Daily Reports
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
Spanish
Professional Working
Skills
- Attentive Service
- Safe Food Handling Procedures
- Learning Strategies
- Food Allergies
- Food Running
- Suggestive Selling
- Cash Handling
- Legal Standards
- Safety Awareness
- Greeting and Seating Guests
- Cleanliness and Organization
Education
true
Relocation
Willing to relocate: Anywhere
Timeline
Front Desk Receptionist
Nevada Dentistry & Braces
01.2024 - 04.2024
Waitress
Medina hookah lounge
10.2022 - 12.2023
Hostess
The Golden Tiki
06.2021 - 05.2022
Front Desk Receptionist
dentistry
06.2021 - 11.2021
Customer Service Representative
CVS Pharmacy Specialty
11.2020 - 08.2021
CSR - Customer Service Representative
RDI
08.2019 - 02.2020
Certificate - Beauty School
G Skin And Beauty Institute
Cimarron Memorial High School