Kuan Hyo Koo
IT
Fullerton,CA
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged my expertise in computer assembly and proactive problem-solving at JY Comtech to significantly reduce client downtime. My strategic approach to e-commerce and inventory management at All City Foot Wear streamlined processes, ensuring compliance and boosting profitability. Skilled in both technical and interpersonal facets, I excel in dynamic environments.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Food Delivery Driver
Doordash
12.2020 - Current
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Shipping Manager
American Bazi
12.2017 - 11.2020
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Lead team of 10 employees packaging, palletizing and shipping up to 150 boxes per day.
Ecommerce Marketing Manager
All City Foot Wear
01.2013 - 11.2017
- Enhanced Amazon store''s visibility through targeted advertising campaigns and sponsored products.
- Developed a comprehensive understanding of Amazon''s guidelines, policies, and best practices to ensure compliance within the marketplace ecosystem.
- Managed inventory levels to ensure stock availability and minimized storage fees.
- Tracked performance metrics and utilized analytics tools to make data-driven decisions for continuous improvement in business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues through effective communication.
EBay Power Seller
Self Employed Web
12.2009 - 03.2013
- Improved auction success rates by setting strategic starting prices based on historical data analysis.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries, resulting in positive feedback and repeat business.
- Developed strong relationships with suppliers, negotiating favorable pricing and payment terms to maximize profitability.
- Managed multiple sales channels simultaneously for maximum exposure of products and increased revenue potential.
- Monitored competitor activity regularly to maintain a competitive edge in both pricing strategy and product offerings.
- Resolve customer disputes courteously to enhance customer satisfaction.
Store Manager
JY Comtech
11.2005 - 09.2009
- Reduced downtime for clients by diagnosing and resolving hardware and software issues promptly.
- Disassembled computers to perform diagnostics and check for repair needs.
- Stayed up-to-date with industry trends and advancements in technology to provide relevant advice to customers on potential upgrades or improvements they could make to their systems.
- Diagnosed and resolved malfunctions in computers, office machines.
Skills
Personal computer repair
Certification
Comptia A+
Timeline
Cisco CCNA
12-2024
Comptia A+
09-2024
Food Delivery Driver
Doordash
12.2020 - Current
Shipping Manager
American Bazi
12.2017 - 11.2020
Ecommerce Marketing Manager
All City Foot Wear
01.2013 - 11.2017
EBay Power Seller
Self Employed Web
12.2009 - 03.2013
Store Manager
JY Comtech
11.2005 - 09.2009
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