W. Janene Wickman
Helper,UT
Summary
Proactive security and office management professional skilled in incident reporting and log management. Experienced in ensuring safety protocols while fostering effective communication among teams to promote a secure and organized environment.
Overview
13
13
years of professional experience
Work History
Tech II
Dept of Health & Human Services
Price, Utah
11.2024 - Current
- Watch monitors, keep track of movements throughout the building, and watch for security threats
- Maintained detailed logs of facility and grounds movements to enhance security oversight
- Keep personnel and youth safe at all times
- Operated doors to streamline access and improve building flow
- Updated control room paperwork to ensure accurate tracking of incidents and activities
- Answer phones and appropriately forward calls or take care of callers' needs
- Keep coworkers up to date on happenings within the building
Office Manager
Sinbad Construction
Orangeville, Utah
02.2016 - 12.2025
- Managed daily office operations and coordinated administrative tasks for construction projects.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel
- Maintained filing system for records, correspondence and other documents.
Teller
Desertview Federal Credit Union
Huntington, Utah
02.2014 - 02.2016
- Delivered exceptional service to customers in person or over telephone.
- Assisted members with account inquiries and provided exceptional customer service.
- Verified customers' identities to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Resolved member issues promptly, maintaining a positive relationship with clients.
- Built and maintained client relationships through quality, personalized interactions.
- Followed up on requests from customers in a timely manner.
- Maintained confidentiality of all customer records and information according to company policies.
- Trained new tellers on procedures and customer service best practices at the branch.
Education
Associate of Applied Science - Cosmetology
College of Eastern Utah
Price, UT05-2006
Skills
- Security monitoring
- Incident reporting
- Log management
- Security assessments
- Technical troubleshooting
- Equipment operation
- Problem solving
- Critical thinking
- Attention to detail
- Client relationship management
- Team collaboration
Timeline
Tech II
Dept of Health & Human Services
11.2024 - Current
Office Manager
Sinbad Construction
02.2016 - 12.2025
Teller
Desertview Federal Credit Union
02.2014 - 02.2016
Associate of Applied Science - Cosmetology
College of Eastern Utah