Wm. Dean Lowry
Huntington Beach,CA
Summary
Accomplished Parts Manager with a proven track record at Sun Country Marine, enhancing inventory accuracy and customer satisfaction through innovative management and exceptional customer service. Skilled in inventory management and customer relations, successfully streamlined processes and fostered supplier relationships, boosting efficiency and reducing costs.
Overview
24
24
years of professional experience
Work History
Parts Manager
Sun Country Marine
11.2013 - 10.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and sales department for use in marine and electronic equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Parts Manager
Newport Boats
10.2000 - 10.2013
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and sales department for use in marine and electronic equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Education
High School Diploma -
Buena Park
Buena Park, CA06.1980
Skills
- Customer Service
- Invoice Processing
- Inventory Management
- Ordering parts
Timeline
Parts Manager
Sun Country Marine
11.2013 - 10.2024
Parts Manager
Newport Boats
10.2000 - 10.2013
High School Diploma -
Buena Park