Wojciech Czubak
Copiague,NY
Overview
8
8
years of professional experience
Work History
Lead Associate Operations/ Branch Operations Lead
JP Morgan Chase
10.2021 - Current
- Identified internal problems and recommended solutions to upper management.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided bank leadership in absence of branch manager.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
- Resolved problems or discrepancies concerning customers' accounts.
Associate Banker
JP Morgan Chase
02.2019 - 10.2021
- Helped customers understand and use mobile applications and online banking.
- Modified, opened and closed customer accounts.
- Completed daily cash balancing and operated ATMs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Identified transaction errors when debits and credits did not balance.
Head Teller
Polish and Slavic Federal Credit Union
09.2017 - 01.2019
- Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
- Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
Member Service Representative/Teller
Polish and Slavic Federal Credit Union
09.2016 - 09.2017
- Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
- Attracted potential customers by answering product and service questions and suggesting information about other offerings.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Bachelor of Science - Accounting
Wilmington University
New Castle, DEAssociate of Science - Business Administration
Nassau Community College
Garden City, NYHigh School Diploma -
Zespół Szkół Nr 5 W Ełku
PolandSkills
- Team Building
- Supervision & Leadership
- Conflict Resolution
- Critical Thinking
- Problem Resolution
- Creative and Innovative
Timeline
Lead Associate Operations/ Branch Operations Lead
JP Morgan Chase
10.2021 - Current
Associate Banker
JP Morgan Chase
02.2019 - 10.2021
Head Teller
Polish and Slavic Federal Credit Union
09.2017 - 01.2019
Member Service Representative/Teller
Polish and Slavic Federal Credit Union
09.2016 - 09.2017
Bachelor of Science - Accounting
Wilmington University
Associate of Science - Business Administration
Nassau Community College
High School Diploma -
Zespół Szkół Nr 5 W Ełku