Won Jeong Uhm
UNLV College Student
Las Vegas,NV
Summary
- Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
- Supportive Marketing Intern talented in helping devise innovative solutions to unexpected challenges. Creative market strategist focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches.
- Emerging Marketing professional completing Bachelor's Degree in Hospitality Management and offering organized nature, planning talents and communication strengths to support business and customer demands. Creative and engaging writer knowledgeable about marketing campaign development, social media engagement and brand ambassador relations.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level hospitality management position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Front Desk Service Representative (Tower Suites)
Wynn & Encore Hotel
Las Vegas, NV
02.2023 - Current
- Used internal software of Opera V5 to process reservations, check-ins and check-outs.
- Developed and maintained positive relationships with guests for satisfaction.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
Sales Marketing Assistant (Internship)
Phobay Vietnamese Noodle Franchise Company South Korea
Seoul, Gangnam
08.2019 - 06.2021
- Recorded notes in business meetings and shared them with team members
- Presented marketing strategies for the company’s brand objectives and initiatives to increase brand loyalty and competitiveness
- Interacted with over 200 attendances from 8 diverse Asian countries for 2,500 attendee conference
- Collaborated with team members to help expand marketing channels
- Established proposals and organized pursuit documentation to support marketing staff
Assistant Restaurant General Manager
Phobay Vietnamese Noodle Franchise Company
Seoul, Gangnam
05.2018 - 07.2019
- Managed floor seating to maximize seating capacity and create a balance for server assignments
- Rapidly solved problems without any distraction to other guests and offered service recovery
- Oversaw accounting records with incomes, revenue data performance, and management progresses—catching the restaurant's trend line and direction of the movement
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations
- Identified weak team points and implemented corrective actions to resolve concerns
- Continuously evaluated business operations to align workflows for optimal area coverage and customer satisfaction effectively
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
Head Supervisor of Backstage
Phobay Vietnamese Noodle Franchise Company
Seoul, Gangnam
11.2016 - 04.2018
- Collaborated with the general managers to efficiently work together as a unit between the front and back of the house
- Scheduled and supervised 62 in-house staff from 43 different franchise locations, trained new kitchen workers, and created healthy relationships between employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Produced successful work schedules for each team member to maintain deadlines and fully staff shifts
Front and Back of the House
Phobay Vietnamese Noodle Franchise Company
Seoul, Gangnam
08.2014 - 10.2016
- Demonstrated empathy and compassion for guests, resulting in high guest satisfaction
- Generated outstanding guest experiences by going above and beyond for an average of 80 tables
- Followed operational procedures and enforced product standards, quality, and consistency
- Supported smooth front-end activities through steady product flow and accurate pricing
Museum Managing Volunteer
National Institute of Fisheries Science South
Busan, Gijang
02.2017 - 06.2017
- Translated Korean/English for 80+ travelers and visitors
- Explained the historical backgrounds of the marine ecosystems to tours and groups
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs
- Presented information about current and future events at the facility
Education
Bachelor of Science - Hospitality Management, Global Entrepreneurship
University of Nevada, Las Vegas (UNLV)
Nevada, Las Vegas 08.2020 - Current
High School Diploma -
Busan Foreign School
South Korea, Busan, Gijang 02.2012 - 06.2020
Skills
Social media expertise
undefinedAdditional Information
- ACTIVITIES/ACHIEVEMENTS , The National Society of Collegiate Scholars 2021 - Present UNLV: Dean’s List 2020 - Present UNLV: Honors College 2020 - Present
Accomplishments
- A representative of the Korean Association for Children with Leukemia and Cancer at Busan Foreign School.
- Working together with the KAFCWL by fundraising, where all the donations, every single penny, were donated to the children.
- An executive member of the National Honor Society for four years, cooperating and organizing plans for Busan Foreign School events.
Timeline
Front Desk Service Representative (Tower Suites)
Wynn & Encore Hotel
02.2023 - Current
Bachelor of Science - Hospitality Management, Global Entrepreneurship
University of Nevada, Las Vegas (UNLV)
08.2020 - Current
Sales Marketing Assistant (Internship)
Phobay Vietnamese Noodle Franchise Company South Korea
08.2019 - 06.2021
Assistant Restaurant General Manager
Phobay Vietnamese Noodle Franchise Company
05.2018 - 07.2019
Museum Managing Volunteer
National Institute of Fisheries Science South
02.2017 - 06.2017
Head Supervisor of Backstage
Phobay Vietnamese Noodle Franchise Company
11.2016 - 04.2018
Front and Back of the House
Phobay Vietnamese Noodle Franchise Company
08.2014 - 10.2016
High School Diploma -
Busan Foreign School
02.2012 - 06.2020
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