Woodeline St Louis
Orlando,FL
Summary
Detail-oriented Technical Support Specialist with expertise in software, hardware, and networking systems. Demonstrates strong problem-solving skills and effective communication, fostering positive client relationships. Committed to enhancing customer satisfaction through proactive support and timely issue resolution.
Overview
11
11
years of professional experience
Work History
Mobile Outreach Sales Support
Spectrum
Maitland, FL
12.2025 - Current
- Provided customer service support to assist customers with mobile activations.
- Monitored daily, weekly, and monthly quota goals to ensure ongoing target fulfillment.
- Analyzed problems, assessed solution options, and made decisions to support effective resolution.
Technical Support Specialist
Fiserv
Coral Springs, Florida
09.2023 - 09.2025
- Diagnosed hardware and software issues, ensuring rapid resolution for clients using Fiserv solutions.
- Documented troubleshooting procedures in internal knowledge base to streamline future issue resolution.
- Documented troubleshooting procedures in internal knowledge base for future reference.
- Trained new staff on support processes and systems to improve overall service delivery.
- Resolved technical issues for customers, ensuring high satisfaction levels and timely support.
- Collaborated with cross-functional teams to enhance product knowledge and improve service delivery.
Front Desk Receptionist /Licensed Medical Aesthetician
Florida Internal Medicine
Deerfield Beach, Florida
02.2022 - 09.2023
- Administered support tasks including document filing, photocopying, insurance verification and scanning materials.
- Directed incoming calls to staff members, ensuring timely resolution of inquiries.
- Delivered various cosmetic and beauty treatments to enhance client satisfaction.
- Recorded incoming package deliveries for accurate tracking., ensuring proper distribution to personnel.
- Administered cosmetic and beauty treatments, contributing to high levels of client satisfaction.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
Customer Service Specialist
Hard Rock Contact Center
Hollywood, Florida
08.2019 - 11.2021
- Completed and processed customer account forms, ensuring database records remained accurate.
- Processed returns, refunds, and exchanges in accordance with company policies.
- Trained new staff on effective techniques for resolving customer issues, enhancing team readiness.
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Processed returns, refunds, and exchanges, adhering to company policies to maintain customer trust.
Unit Secretary
University Of Miami Hospital
Miami, FL
08.2015 - 07.2016
- Coordinated communication between medical staff, patients, and families to facilitate care processes.
- Maintained electronic health records with high accuracy, supporting compliance with regulatory standards.
- Streamlined scheduling of appointments, optimizing time management for healthcare providers.
- Managed patient admissions and discharges, ensuring accurate documentation and smooth transitions.
Education
Full Specialist -
Boca Beauty Academy
Boca Raton, FLHigh School Diploma -
N. Miami Sr. High
Miami, FLSkills
- Systematic hardware troubleshooting
- Software diagnostics
- Customer support expertise
- Fiserv solutions expertise
- Data entry precision
- Problem solving
- Mentorship development
- Proficient in handling multiple tasks
Timeline
Mobile Outreach Sales Support
Spectrum
12.2025 - Current
Technical Support Specialist
Fiserv
09.2023 - 09.2025
Front Desk Receptionist /Licensed Medical Aesthetician
Florida Internal Medicine
02.2022 - 09.2023
Customer Service Specialist
Hard Rock Contact Center
08.2019 - 11.2021
Unit Secretary
University Of Miami Hospital
08.2015 - 07.2016
Full Specialist -
Boca Beauty Academy
High School Diploma -
N. Miami Sr. High