Woodgardy Charles
Orlando,FL
Summary
My name is Woodgardy Charles I’m from a little island call Haiti and came here when I was little now we here
I’m passionate about everything like I love challenging my self behind the limited on anything I do basically I’m trynna to build a wealthy life in da us but like every beginners I don’t know how to start but will keep it moving I’m a loving respectful man but u give me respect I do the same , in life there always something more up then you u gotta accept that so any body out there that give me a career experience with them I will be great full cuz everyone got to enjoy life some how I love everyone may Off bless u
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Wendy's
Orlando, FL
04.2023 - 05.2024
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Implemented innovative methods for streamlining the customer service process.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
Racing
Oak Ridge High School
Orlando, FL05-2025
Skills
- Inbound and Outbound Calling
- Call Management
- Scheduling
- Report Generation
- Appointment Scheduling
- Product Knowledge
- Customer Service
- Promotional support
- Problem Resolution
- Retail sales customer service
- Client Relations
- In-store support
- Retail Marketing
- Call Center Operations
Timeline
Customer Service Representative
Wendy's
04.2023 - 05.2024
Racing
Oak Ridge High School
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