Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Bernadine Ceant

4660 NE 1st Ave,United States

Summary

Customer Service Representative and Teacher with strong problem-solving abilities and critical thinking skills. Efficiently resolved disputes, enhanced customer loyalty, and fostered a supportive learning environment. Proactive and skilled in active listening, classroom management, and administrative support, bringing valuable experience to advance career opportunities. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

New Tech Global
10.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Teacher

School of Harmony
02.2023 - 02.2024
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.

Education

Associate of Science - Nursing

Haiti Paramedical Center
Port Au Prince
12.2021

High School Diploma -

La Renaissance
Port Au Prince
06.2017

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Administrative Support
  • Motivating students
  • Learning Strategies

Certification

  • HHA - Home Health Aide

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

New Tech Global
10.2023 - 03.2024

Teacher

School of Harmony
02.2023 - 02.2024

Associate of Science - Nursing

Haiti Paramedical Center

High School Diploma -

La Renaissance

Similar Profiles

CREATE PROFILE
Bernadine Ceant