WOODROW WHITTINGTON
Windermere,FL
Summary
Dynamic leader with over a decade of experience in retail management. Focused on building high-performing teams through effective training and development, while fostering a culture of collaboration and customer satisfaction to align with company goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Boot Barn
Kissimmee, FL
02.2024 - Current
- Trained and supervised staff to elevate customer service performance.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Managed daily store operations in compliance with company policies.
- Hired, managed, and developed top talent to enhance team productivity.
- Exceeded team goals by implementing effective customer service initiatives.
- Evaluated store performance and incorporated feedback for continuous improvement.
- First year as store manager achieved 20% growth above targeted store sales plan.
- Received the highest overall customer satisfaction score within the district.
Store Manager
BILLABONG
Boulder, Colorado
02.2014 - 10.2022
- My first year as General Manager, the shop sales were increased by 30% (highest in the company that year) and were sustained throughout my tenure.
- Coordinated interviewing, hiring, training, retention planning, succession planning, and employee discipline to build a high-performing team.
- Delivered results and contributed to the store's Y/Y revenue growth through measurable and consistent protocols and efficient sales methods.
- Delivered engaging team collaboration and retail training while fostering strong relationships with shoppers to enhance customer loyalty.
Operations Manager
Quiet Flight Surf Shop
Orlando, Florida
01.2012 - 02.2014
- Facilitated achievement of company-wide sales goals in dynamic tourism environments by adapting strategies to shifting market demands.
- Streamlined merchandising processes using innovative methods to enhance shopper engagement and stimulate purchasing behaviors in high-traffic tourism retail settings.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Managed daily operations to ensure smooth shop functionality.
- Developed training programs for new employees on service standards.
- Monitored customer feedback to enhance service quality and experience.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Education
Marketing Communications
Santa Fe Community College
ORLANDO, FLORIDA01-1999
Skills
- Retail operations oversight
- Inventory management systems
- Sales strategy formulation
- Customer support services
- Training and employee development
- Scheduling efficiency
- Visual merchandising optimization
- Proficiency in Microsoft Excel and retail software
- Expertise in Storeforce and ShopperTrak applications
- Time management expertise
- Strategic planning skills
- Organizational competencies
- Mastery of sales techniques
- Accurate cash handling practices
- Quality control standards adherence
- Collaboration within teams
- Communication proficiency
Timeline
Store Manager
Boot Barn
02.2024 - Current
Store Manager
BILLABONG
02.2014 - 10.2022
Operations Manager
Quiet Flight Surf Shop
01.2012 - 02.2014
Marketing Communications
Santa Fe Community College