Woodrow williams
Houston,TX
Summary
Dynamic Customer Service Representative with a proven track record at iRyde Houston, excelling in sales reporting and complaint resolution. Adept at developing engaging website content and fostering strong customer relationships, I consistently enhance user experience and satisfaction through personalized support and efficient appointment scheduling.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
iRyde Houston
Houston, TX
06.2018 - 12.2024
- Prepared detailed sales reports to inform management of sales performance.
- Participated in seasonal promotions such as holiday sales events, clearance sales.
- Developed website content including text, images, videos and audio files.
- Monitored website performance to ensure optimal user experience.
- Followed up with customers after scheduled appointments were completed.
- Scheduled appointments for customers based on their availability.
Customer Service Representative
Metropolitan Transportation Authority
Houston, TX
01.2013 - 12.2019
- Resolved customer complaints swiftly and efficiently, enhancing overall satisfaction.
- Answered customer inquiries through phone, email, and chat to ensure timely responses.
- Provided accurate product and service information to customers, facilitating informed decisions.
- Developed strong customer relationships through personalized assistance and support.
- Performed administrative tasks including filing paperwork and updating databases.
- Generated reports to track customer interactions and support decision-making.
Education
High School Diploma -
Westfield High School
Houston, TX12-2003
Skills
- Customer service
- Sales reporting
- Website content development
- Database management
- Complaint resolution
- Appointment scheduling
Timeline
Customer Service Representative
iRyde Houston
06.2018 - 12.2024
Customer Service Representative
Metropolitan Transportation Authority
01.2013 - 12.2019
High School Diploma -
Westfield High School
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