Woody L. LaCava
Patt White Real Estate Company
Cliffside Park
14
years of professional experience
Customer-Focused Marketing Professional experienced in delivering exceptional service and managing high-performing teams. Achieved operational improvements through process development, workflow streamlining, and cost reduction initiatives. Committed to fostering collaborative relationships and driving team success to meet organizational objectives.
Work History
Real Estate Agent
2 Years- Achieved $1.1 million in sales as a part-time agent selling residential properties in the Greater Bethlehem area for year-end 2006.
- Cultivated strong client relationships through personalized service and effective communication.
- Conducted thorough market analysis to identify optimal pricing strategies for listings.
- Negotiated contracts and facilitated transactions to ensure seamless closing processes.
Consumer Marketing Associate Manager
2 Years- Enhanced consumer marketing business processes and supervised staff in research and resolution of consumer marketing and customer service requests.
- Developed and executed marketing initiatives that increased customer satisfaction and attracted new customers through pilot runs and personnel training.
- Streamlined marketing initiatives from setup to implementation by training fulfillment personnel.
- Reduced customer service response time by 50%, resulting in higher customer satisfaction by developing tracking models to improve the efficiency and accuracy of all services.
- Increased customer service quality by establishing, implementing and monitoring system assurance procedures to track internal staff and external vendors’ services.
Team Leader
3 Years- Led a team of 27 in high-pressure customer service environment, managing bank consolidation, cash account reconciliation, and loss prevention efforts.
- Accomplished 80% reduction in department write-offs by increasing resolution rate for customer service disputes.
- Saved $1.2M in processing fees by streamlining the number of clearance banks from five institutions to two.
- Reduced costs through effective management and staff cross-training, enhancing working relationships between American Express and New York-based financial institutions.
- Improved employees’ job performance, development and work product by cross-training staff thereby enhancing the quality of working relationships between American Express and New York-based financial institutions used by the company.
- Improved productivity through the automation of production processes for employers/client.
- Enhanced employees’ job performance and development by implementing cross-training programs, improving working relationships with American Express and New York-based financial institutions.
Research/Statistical Analyst
3 Years- Reduced processing time for over $150M weekly in incoming payments by developing and implementing a forecast-analysis model to address the balance between allotted headcount and work productivity.
- Led reorganization to refine and prioritize corporate payment processes, enhancing customer service and establishing an accountable payment system.
- Established and monitored system assurance procedures with quarterly quality initiatives to maintain compliance and improve service standards.
Education
Human Resources Management: HR For People Mgmt - Human Resources Management
Bachelor of Science (B.S.) - Psychology
Master of Science - Industrial And Organizational Psychology
Skills
Organization
Team collaboration
Contract negotiation
Works well independently
Lead follow up
Market analysis
Professionalism
Client relationship management
Affiliations
- Society of Human Resource Management (SHRM) – Alexandria, VA
- The Society for Industrial Organizational Psychology (SIOP) – Bowling Green, OH
VOLUNTEER & CONTINUING EDUCATION
- “Human Resources Management: HR for People Management Specialization,” University of Minnesota online (2019)
- Obtained Master of Science degree in Industrial Organizational Psychology (2015)
- Bachelor of Science degree in Psychology (2011)
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Patt White Real Estate Company
01.2004 - 01.2006Read More
Consumer Marketing Associate Manager
American Express Publishing
01.1999 - 01.2001Read More
Team Leader
American Express Company
01.1995 - 01.1998Read More
Research/Statistical Analyst
American Express
01.1992 - 01.1995Read More
DeSales University
Bachelor of Science (B.S.) from Psychology
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University of Minnesota
Human Resources Management: HR For People Mgmt from Human Resources Management
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Capella University
Master of Science from Industrial And Organizational Psychology
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