Lily Sauvage
Los Angeles,CA
Summary
Proactive and motivated professional with extensive business management experience, exceptional communication skills, and a demonstrated track record High level of emotional intelligence with a commitment to customer and client satisfaction. Expertise in handling confidential information.
Overview
1
1
Certification
1
1
year of post-secondary education
Work History
Property Manager
Airbnb
Chicago, IL
2013 - 2017
- Welcomed and offered guests assistance by answering questions, providing rates, and explaining terms and conditions of rental.
- Employed sales techniques to boost sales and services.
- Assisted guests at check-in, providing information on various places of interest around Chicago.
- Furnished, decorated, and cleaned.
- Provided a safe, attractive, and quiet place to stay.
- Managed all aspects of the hosting experience.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Developed and implemented promotional strategies to increase occupancy.
- Offered excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved overall guest experience with thoughtful touches, such as welcome baskets and personalized notes upon arrival.
- Hosted international travelers from various cultures, adapting communication styles accordingly and maintaining a warm, welcoming atmosphere.
Skills
- Communication
- Preventive Maintenance
- Payment Collection
- Decision Making
- Administrative Leadership
- Conflict Resolution
- Vacancy Marketing
- Money Management
- Creative and Adaptable
- Property Showing
- Customer Relationship Management
- Schedule Coordination
Accomplishments
Accomplished Airbnb Superhost status within the first year by delivering superior customer care and successive 5-star reviews.
Certification
- Certified Life Coach
- Certified Hypnotherapist
Languages
French
Limited
Hebrew
Limited
Swedish
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid time offPaid sick leave401k matchSoftware
Google Suite
Microsoft Office
Canva
Mondaycom
Trello
Asana
Chabad Suite
Constant Contact
Pixifi
Wordpress, Squarespace, Wix
Numbers and Pages
Quote
“To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment.”
Ralph Waldo Emerson
Interests
Anti-Cruelty
Veganism
Writing
Mental Health
Sociology
Non-profit Outreach
Charity
Counselling
Customer Relations
Vedic Meditation
Acting and Modelling
Websites
Education
No Degree - Theatre
Southern Utah State
Certified Life Coach - Mentorship
Work Life Destinations
01.2014 - 02.2014
Certified Hypnotherapist - Counselling
Hypnosis Motivation Institute
07.1992 - 01.1993
Timeline
Certified Life Coach - Mentorship
Work Life Destinations
01.2014 - 02.2014
Certified Hypnotherapist - Counselling
Hypnosis Motivation Institute
07.1992 - 01.1993
Property Manager
Airbnb
2013 - 2017
- Certified Life Coach
- Certified Hypnotherapist
No Degree - Theatre
Southern Utah State
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