Worley Linda
Lenoir,NC
Summary
Driven manager with a track record of enhancing customer satisfaction and team performance at Hawaiian Ice Treats. Excelled in staff management and schedule optimization, resolving conflicts and improving service delivery. Proven ability in business development and maintaining high-quality standards, demonstrating both leadership and analytical skills.
Overview
10
10
years of professional experience
Work History
Manager
Hawiian Ice Treats
09.2021 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Construction Manager
Self Employed
09.2014 - 09.2021
- Supervised team of Number construction workers to maintain productivity and quality of work.
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
Med Tech
Hickory Manor
09.2012 - 09.2014
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
Education
CNA -
Cvcc
Hickory, NC04.1998
Skills
Schedule optimization
Timeline
Manager
Hawiian Ice Treats
09.2021 - 08.2022
Construction Manager
Self Employed
09.2014 - 09.2021
Med Tech
Hickory Manor
09.2012 - 09.2014
CNA -
Cvcc
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