Madison (Wren) Crouse

• Adhering to all safety, cleanliness, and decorum standards.
• Above-average ability to multitask in a fast-paced, high-demand environment.
• Personally oversees the customer experience to meet and exceed customer needs, and builds lasting relationships with regulars.
• Flexibility in scheduling to meet staff demands.
• Friendly and polite demeanor with customers.
• Familiarity with POS system
• Demonstrates solid conflict management with customers
• Responsible for operating the floor alone on occasion
• Ability to adapt to menu changes and promotions regularly
• Educates customers on store offerings and coffee culture.
• Regularly delegates tasks and leads team to achieve sales and eCST goals.
• Making artwork to uplift moral and spirit in the store (signs, partner boards, in store- murals)
• Consistently ensuring customer satisfaction
• Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
• Ability to coach other current baristas/staff to ensure the entire team is meeting quality standards

• Prepared blood products for shipment to healthcare facilities.
• Maintained accurate inventory records of shipped items.
• Ensured compliance with safety protocols during shipping processes.
• Performed data entry duties using software applications such as Microsoft Excel and Other Microsoft firmware.

• Take order sheets and pack orders accordingly
• Keep up with extensive paperwork, both electronic and physical, to keep up to date inventory and production rates accurate
• Ship orders on time using USPS merchant software
• Lift 50lbs without accommodation
• Operate a pallet jack
• Operate machinery safely and responsibly
• Work in a fast-paced environment efficiently
• Keep the work area clean
• Ability to adapt to new work environments/stations quickly
• Good problem solving

• Polite and friendly with people
• Problem solving with customers over payment issues or new policy changes
• Use conflict management skills to avoid escalation
• Keeps an organized workspace
• Handles customers financial transactions and needs.
• Can perform bill pay, check cashing, card reload services, returns, money order purchases, money transfers (domestic and international)
• Processed customer transactions using point-of-sale systems efficiently.
• Verify ID for sales of alcohol and tobacco
• Always available to answer customer inquiries over the phone
• Performing and organizing all closing duties in a timely manner.

• Created original artwork using various mediums and techniques.
• Collaborated with clients to develop custom art pieces tailored to specific needs.
• Managed inventory of art supplies and materials to ensure operational efficiency.

Summer Graphics Program Knowledge Use:

• Networked with artists to exchange ideas and enhance creative techniques.
• Marketed artistic work to expand clientele and increase visibility.
• Workshopped designs with clients to align color language, mood, and messaging.
• Formatted projects correctly for various uses, including resolution and color specifications, i.e. the correct file size, color spectrum (CMYK/RGB/HEX), template (poster, book illustration, portrait), resolution etc.
• Evaluated print quality prior to shipment to ensure accuracy and completeness.