Wren Doran
Stewartstown,PA
Summary
Reliable Assistant Parts Manager with a positive attitude and dedication to deliver quality in all operational activities. Looking to take on new challenges and learn new skills with a strong work ethic, adaptability and interpersonal skills. Devoted to using multitasking and time management skills to help meet company goals.
Overview
14
14
years of professional experience
Work History
Assistant Parts Manager
Fisher Auto Parts
Baltimore, MD
08.2018 - Current
- Greet customers entering the store, providing them with a friendly and welcoming atmosphere.
- Open and close the store several days a week, ensuring all security protocols and closing processes including cash reconciliation were followed
- Resolve customer complaints quickly and efficiently while upholding company policies and procedures.
- Maintain accurate inventory records and ensured accuracy of data entry.
- Develope, implement, and monitor inventory control procedures to ensure optimal stock levels.
- Provide incredible customer service in resolving return issues or disputes.
- Provide incredible customer service support for incoming calls and emails.
- Process orders, refunds and exchanges quickly and accurately.
- Monitor dispatch operations to ensure efficient and effective service delivery.
- Provide guidance to drivers regarding routes, traffic conditions, and other related issues.
Assistant Parts Manager
Auto Plus Auto Parts
Baltimore, MD
10.2014 - 08.2018
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured accuracy in order processing and invoicing procedures.
- Resolved customer inquiries related to part availability or quality issues.
- Inspected returned parts for damage before restocking shelves.
- Received and tracked incoming inventory shipments.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Identified discrepancies between physical count and computer data.
- Attended workshops, seminars, and other learning events for staff members.
Assistant Parts Manager
NAPA Auto Parts - Genuine Parts
Edgewood, MD
01.2010 - 09.2014
- Maintained cleanliness and organization of the Parts Department storage areas.
- Established strong relationships with vendors to facilitate long-term partnerships.
- Received, examined and reshelved returned parts.
- Prepared inventory for shipment by attaching tags and labels.
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Education
Some College (No Degree) - Business
Harford Community College
Bel Air, MDSkills
- Inventory control
- Supervisory experience
- Multi line phone
- Typing
- Quick learner
- Parts Ordering
- Shipping and receiving
- Invoice Processing
- Vendor Relations
- Computer literate
- Sales
- Merchandising
- Incredible customer service
- Team player
- Returns processing
- Warehouse Operations
Timeline
Assistant Parts Manager
Fisher Auto Parts
08.2018 - Current
Assistant Parts Manager
Auto Plus Auto Parts
10.2014 - 08.2018
Assistant Parts Manager
NAPA Auto Parts - Genuine Parts
01.2010 - 09.2014
Some College (No Degree) - Business
Harford Community College