Wren Hill
San Diego,California
Summary
Healthcare professional with proven background in patient care support and administrative duties. Known for effectively managing patient interactions and ensuring smooth operational workflow. Focused on team collaboration and achieving optimal patient satisfaction. Reliable and adaptable to changing needs, with strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Patient Care Representative
Sharp Rees-Stealy
05.2024 - Current
- Facilitated patient check-in processes, ensuring efficient flow and minimal wait times.
- Managed appointment scheduling using electronic health record systems, improving overall service delivery.
- Provided comprehensive support to patients regarding insurance inquiries and billing processes.
- Collaborated with healthcare providers to streamline communication and enhance patient care experiences.
- Assist with specialty departments and doctors calls and transfers when needed.
- Resolved patient complaints effectively, fostering a positive environment and enhancing satisfaction levels.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Handled prescription refill requests.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
Vehicle Appraisal Representative
Sunroad Automotive
09.2022 - 12.2023
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Processed sales transactions efficiently, ensuring accuracy and timely order fulfillment.
- Collaborated with team members to streamline operational processes and improve service delivery.
- Maintained up-to-date knowledge of vehicle inventory and features for effective customer engagement.
- Conducted follow-up communications with clients to ensure ongoing satisfaction and repeat business.
- Trained new staff on company policies, procedures, and effective customer interaction techniques.
- Enhanced company reputation by providing exceptional customer service and support.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Patient Service Representative
LabCorp
12.2021 - 09.2022
- Maintained accurate patient records using LabCorp's electronic health record system.
- Responded to patient inquiries, resolving concerns efficiently and professionally.
- Collaborated with healthcare professionals to ensure seamless patient care experiences.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Educated patients on laboratory procedures and insurance processes, enhancing understanding.
Education
High School Diploma -
South Shore High School
Chicago, IlAssociate of Applied Science - Psychology
San Diego Miramar College
San Diego, CA05-2028
Skills
- Conflict resolution
- Inbound and outbound calling
- Call center experience
- Problem-solving abilities
- High-energy attitude
- Communications
- Operational improvement
- Relationship development
- Multitasking
- Patient education
- Scheduling appointments
- Insurance verification
- Scheduling
- Patient management
- Patient information verification
- Customer service
- Patient care
Timeline
Patient Care Representative
Sharp Rees-Stealy
05.2024 - Current
Vehicle Appraisal Representative
Sunroad Automotive
09.2022 - 12.2023
Patient Service Representative
LabCorp
12.2021 - 09.2022
High School Diploma -
South Shore High School
Associate of Applied Science - Psychology
San Diego Miramar College