Summary
Overview
Work History
Education
Skills
Timeline
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Shantia McLendon

Oak Park,MI

Summary

Experienced medical office professional providing 18 years of effective leadership and customer service skills.

Overview

28
28
years of professional experience

Work History

Patient Care Representative

Tenet Health
Detroit, MI
05.2016 - Current
  • Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
  • Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
  • Processed payments from patients using cash registers or computer software programs.
  • Performed basic clerical duties such as photocopying documents and filing papers.
  • Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
  • Provided assistance in resolving customer billing disputes.

Supervisor

Michigan Pediatric E.N.T Associates
Detroit, Michiagn
11.1996 - 05.2016
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.

Education

Medical Administration

National Institute Of Technology
Southfield, MI
09-2006

Associate of Arts - General Studies

Wayne County Community College
Detroit, MI
06-2003

Skills

  • Supervision and leadership
  • Conflict resolution
  • Decision-making
  • Multitasking Abilities
  • Customer service
  • Teamwork and collaboration

Timeline

Patient Care Representative

Tenet Health
05.2016 - Current

Supervisor

Michigan Pediatric E.N.T Associates
11.1996 - 05.2016

Medical Administration

National Institute Of Technology

Associate of Arts - General Studies

Wayne County Community College

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Shantia McLendon