William "Scott" Gallo
Baltimore,MD
Summary
Strategic leader with a diverse set of skills
Overview
8
8
years of professional experience
Work History
OPERATIONS MANAGER/GENERAL MANAGER
Yes Chef!
Baltimore, MD
01.2023 - Current
- People Management: Hire, train, schedule staff, and foster a positive work culture
- Financial & Cost Control: Manage inventory, order products, audit, review/monitor profit and loss statements in an effort to reduce waste in order to maximize profits
- Quality & Safety Compliance: Ensure compliance with food safety regulations, sanitation standards, and maintaining of equipment
- Workflow Optimization: Monitor Standard Operating Procedures (SOPs) to ensure speed and efficiency
- Customer Experience Management: Monitor service standards, handle customer complaints, and analyze feedback to enhance customer satisfaction
- Strategic Planning & Marketing: Set goals with owners, track sales, perform cost analysis, and drive local marketing promotions.
LAND ACQUISITION AGENT
Contract Land Staff - (Georgia Power) & (Duke Energy)
Greater Tampa, Florida & Greater Atlanta Georgia
01.2021 - 10.2022
- Contact landowners with feasible location for electrical equipment to acquire utility easement that includes property rights, amendments of rights and notification of entry
- Represent Duke Energy in compensation negotiations with property owners for easement agreement
- Responsible for recommending to client whether reasonable compromise is likely and further negotiations should be pursued
- Analyze all documents to ensure all pertinent information is included with no errors before executing easement agreement
- Perform Notary duties to all closing documents and easements
SALES LEADER
Heavy Hammer New Media Solutions
Annapolis, MD
07.2019 - 12.2020
- Sales leader for growing company specializing in residential real estate agent marketing and advertising services
- Client support specialist throughout sales and onboarding process to ensure seamless implementation and necessary adjustments prior to launch
- Monitored transactions and requested feedback from clients to maintain high satisfaction
- Set monthly sales goals aligned with business strategy with internal team cohesively to achieve company goals
- Led monthly brainstorming sessions with technology team to ensure continuous improvement
EVENT COORDINATOR
Marriott International - Gaylord Convention Center
National Harbor, Maryland
01.2018 - 07.2019
- Event planning advocate and liaison to all operational departments to enable the success of large-scale conferences ranging from 300-10,000 patrons
- Managed the execution of all aspects of major convention events including planning, set up, day to day operations and exit strategies within the 4th largest Convention Center in the United States
- Assisted with coordination of all convention group plans and catering needs, including the U.S. State Government and International Groups
- Adhered to all contractual protocols along with company-specific policies to ensure every detail of the client's expectations were fully met in partnership with Marriott International
Education
Bachelor of Science - Business Administration
Coastal Carolina University
05-2012
Skills
- Leadership
- Communication
- Agility
- Critical Thinking & Problem Solving
- Team Work & Collaboration
- Creativity
Timeline
OPERATIONS MANAGER/GENERAL MANAGER
Yes Chef!
01.2023 - Current
LAND ACQUISITION AGENT
Contract Land Staff - (Georgia Power) & (Duke Energy)
01.2021 - 10.2022
SALES LEADER
Heavy Hammer New Media Solutions
07.2019 - 12.2020
EVENT COORDINATOR
Marriott International - Gaylord Convention Center
01.2018 - 07.2019
Bachelor of Science - Business Administration
Coastal Carolina University