DIE WU
Philadelphia,US
Summary
Hardworking and reliable with strong ability. Highly organized proactive and punctual with team oriented mentality. Excel and promoting effective coordination and communication within teams to meet and exceed objectives. Take-charge professional delivering executive support and team leadership. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes accounts and payment management, financial analysis, bank reconciliations. Recognized for exemplary customer service and team collaboration. Quick learner and brings innovation for work efficiency.
Overview
8
8
years of professional experience
Work History
Senior Accounts Payable Specialist
Independence Blue Cross
05.2025 - Current
- Completion of several complex daily, weekly, and monthly reconciliation processes across migrated and non-migrated platforms for IBC and AHA/IA
- Daily research, preparation, and decision-making of the Positive Pay Exception Bank File
- Completion of various Escheat-related functions such as: Daily and monthly reconciliations, research variances, inquiry handling, escheat vendor system updates, and logging of deleted escheat checks
- Review AHA escheat upload files for accuracy, etc.
- Review, update, and tracking of outstanding payments for Garnished providers with the Legal department
- Monitoring and handling of IRS-related Levys
- Daily review and handling of incident tickets initiated by or submitted to Disbursements through the Service Now system
- Assembling of Funding requests for AmeriHealth Casualty's clients
- Verifying AmeriHealth Casualty's clients' funding totals
- Daily PeopleSoft pay cycle - Processing and delivery of internal/external checks, bank file uploads, stop pay (system and bank), check copy requests, and handling associated research inquiries
- Positive Pay handling (validate exception payments through bank portals)
- Active participant in the testing of PeopleSoft system Upgrades and bank payment testing
- Reconciliation and bank release of Provider EFT payments (releasing files and calling payment file totals to the bank)
- Various 1099 tasks such as: testing of 1099 files, 1099 balancing, addressing TIN mismatches on the IRS website, handling 1099 returned mail, etc.
- Identifying outstanding checks for the Checks not Cashed and Due Diligence process and submitting data to the vendor
- Working with Claims/Refund teams on research and processing of AHA Due Diligence batches
- Uploading MPY requests as needed
- Maintaining and updating desk-level procedures and other departmental reports/files
- Research and handling of Notification of Change (NOCs) / EFT failures and collaborating with the provider teams on reissuance
- Participates in complex projects assigned by management and all other duties assigned by management
- Completes work with a limited degree of supervision
Accounts Payable Specialist
Independence Blue Cross
10.2023 - 05.2025
- Responsible for attaching appropriate documentation to checks for mailing
- Research address issues and make necessary updates for Check Not Cashed (CNC), Due diligence, and Medical Loss Ratio (MLR) returned check mail per departmental SLAs
- Assist with the Monthly Escheatable voids process
- Maintain appropriate logs for all activity processed.
- Responsible for the proper documentation of desk-level procedures
- esponsible for the opening, sorting, and logging of returned check mail
- Payments to providers/members are processed in a timely manner
- Works within established procedures with a moderate degree of supervision
- Assists with internal and cross-departmental projects as needed. Assist with other duties assigned by management
- Running report for daily bank transmittals for PeopleSoft and daily Ach file uploads to BNY
- Review and resolve SNOW tickets submitted to Disbursements assignment group
- Validating gl codings for ValuPay monthly void/stop only log, and send reports to Accounting for month end reconciliation
- Pull void reports from Sql data and PNC bank 2 times a week to compare and validate for potential missed voids processed by associates
- ValuPay monthly balancing. Pulling data from the bank and ValuPay system for validation, reviewed each credit/debit adjustment transactions.
- Ran pos pay reports and identify checks on the report ensure the status as outstanding or paid item.
- Processing payments, and voids/reissues with attention to detail.
Account Payable Associate
Independence Blue Cross
03.2022 - 09.2023
- Collaborated with associates and management on projects assigned and make updates to the spreadsheets
- Prepared generic files and submitted for manager review/approval, uploaded approved file for payment processing
- Prepared and send down documents for Eft returns for scanning, reissue corresponding returns in CMS after returned from scanning.
- Assisting with Federal & State MLR check returns processing and marking
- Assisted and completed migrated projects
- Working with Claims/Refund teams on the research of AHA research mail items
- Maintaining and updating desk-level procedures and other departmental reports/files
- Updates daily control calendar to ensure daily, weekly or monthly tasks are completed in a timely manner before the deadline
- Processing transactions and performing accounting duties such as account maintenance, recording entries and reconciling books of accounts
Customer Support Liaison
School District of Philadelphia
11.2020 - 03.2022
- Main person to connect parents(clients) to our program explain and answer any questions related to the program
- Fully trained to use specialized COPA system and sometimes transferring data
- Following up with parents everyday to assist gathering documentations to complete their applications
- Verify and ensure legibility of enrollment forms and documents received via fax, internet and telephone for program purpose
- Provide excellent customer service to ensure customer satisfaction never say no and always find an answer for a questions
- Process applications for CSL person and program manager to run placements
- Review documentation for clarity and consistency Bilingual - helping Chinese Mandarin parents with their PreK applications Automated office operations managing client correspondence record tracking and data communications in database and case management software. Weekly and monthly meeting with progress tracking and other activities
Cashier/Customer Service/Barista
Bubblefish
10.2017 - 11.2021
- Process transactions in different payment methods: cash, credit card, debit card, gift card, Apple Pay, Google Pay
- Maintain adequate change in the cash drawer
- Provide excellent and satisfying customer service providing solutions with their issues
- POS system knowledge fix ticket printers if necessary
- Sales skills, computer skills, detail oriented, multitasking
- Ability to lift at least 50 pounds, keeping inventories organized on shelves in the storage room
- Generating daily income profit reports.
- Handled customer complaints and concerns promptly escalating complex issues to direct supervisor for quick resolution.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Bachelor of Arts - Computer Science
Temple University
Philadelphia, PA, US05.2020
High School Diploma - Science & Engineering
Carver High School
Philadelphia, PA, US05.2016
Skills
- Analytical Skills
- Account Reconciliation
- Accounts payable management
- Balancing
- Bank Transmittals
- Customer Service
- Collaboration/ Communication
- Data Entry
- Detail-Oriented
- Excel/Word/PPT
- Financial Analysis
- Multitasking
- Payment processing
- PeopleSoft
- Problem Solving
- SQL Data Analysis
- Time Management
- Vendor relations
Accomplishments
- Ranked in top 10% of the class
- Honor Roll [4 years - Meritorious Honors]
- Completed coursework in [Computer Science Honors]
- [AP Chemistry] and [AP BC Calculus] [National Honor Society]
- National Beta Club Member
- Admissions Volunteer
- [3.97] GPA
LANGUAGES
Chinese (Simplified)
English
Fujianese (Dialect)
Community Service
Asian American United, Community Leader, Philadelphia, PA, US, 2012-06, 2016-08, One of the top 5 leaders organizing activities and events for teenagers gathering them together to provide help and other community services., Conducting helpful interviews and arranging data to produce results for the final presentation., Meet up in small groups every Thursday and discuss activities, games and lessons we want the teenagers to learn which takes place every Friday and bring them together make them familiar with each other and also enjoy our organization at the same time, Different types of community service such as: Chinatown cleanup, voting registration, education system., During 2015 summer there are 2 months of summer intern., Divided into groups and made a presentation to the community with outstanding knowledge using different methods such as presentation, video, role playing etc. These interviews came from immigrants in the Chinatown community.
Timeline
Senior Accounts Payable Specialist
Independence Blue Cross
05.2025 - Current
Accounts Payable Specialist
Independence Blue Cross
10.2023 - 05.2025
Account Payable Associate
Independence Blue Cross
03.2022 - 09.2023
Customer Support Liaison
School District of Philadelphia
11.2020 - 03.2022
Cashier/Customer Service/Barista
Bubblefish
10.2017 - 11.2021
High School Diploma - Science & Engineering
Carver High School
Bachelor of Arts - Computer Science
Temple University