Wyatt Church
Ocean City,MD
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity and sales. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Head Operations Manager
Sea Rocket Water Adventures
04.2020 - Current
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Head Server
Blu Crab House And Raw Bar
04.2017 - 08.2020
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Checked identification for minimum age for sale of alcoholic beverages.
- Coached employees on salesmanship and updated menus to increase sales.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Increased sales per customer by listening actively and recommending relevant menu items.
Manager
7/11 Convenience Store
04.2018 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Recorded inventory sales into organization's weekly income report.
Education
Bachelor of Arts - Environmental Science
McDaniel College
Westminster, MD05.2021
Skills
- Operation Monitoring
- Logistics Oversight
- Records Organization and Management
- Business Leadership
- Budget Development and Management
- Sales Promotion
- Management Training
- Sales Tracking
- Client Relations
- Project Development
Certification
Captain's License
Timeline
Head Operations Manager
Sea Rocket Water Adventures
04.2020 - Current
Manager
7/11 Convenience Store
04.2018 - 03.2020
Head Server
Blu Crab House And Raw Bar
04.2017 - 08.2020
Bachelor of Arts - Environmental Science
McDaniel College
Captain's License
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