Articulate 360
Wyatt Croxton
Beaverton,OR
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Net Promoter Score Data Specialist
EXp Realty, LLC
2022.06 - Current
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Tested and refined data management systems to scale with increasing load demands.
- Handled information requests for public and protected data, employing proper procedures to handle each and protect important assets.
- Maintained files, records, and chronologies of entry activities.
- Compiled, cleaned and manipulated data for proper handling.
- Improved data collection methods by designing surveys, polls and other instruments.
- Devised and deployed predictive models using machine learning algorithms to drive business decisions.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Project Manager
Virbela
2021.11 - 2022.06
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Training and Education Specialist
Virbela
2020.08 - 2021.11
- Developed solutions to improve performance.
- Developed community education programming events and other activities designed to increase and improve educational outcomes.
- Identified methods and tools to promote student success in project-based learning.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
- Contributed to development of comprehensive employee training courses.
- Developed workforce training programs to improve organizational efficiency.
- Designed and delivered web-based, self-directed learning materials.
Customer Service Representative
Various
2010.10 - 2020.08
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Science - Music Technology
Clackamas Community College
Oregon City, OR08.2015
High School Diploma -
Clackamas High School
Clackamas, OR06.2012
Skills
- Relationship building and management
- Customer Engagement
- Presentation Skills
- Public Speaking
- Networking
- Policy Development
Software
G Suite
Qualtrics
Timeline
Net Promoter Score Data Specialist
EXp Realty, LLC
2022.06 - Current
Project Manager
Virbela
2021.11 - 2022.06
Training and Education Specialist
Virbela
2020.08 - 2021.11
Customer Service Representative
Various
2010.10 - 2020.08
Associate of Science - Music Technology
Clackamas Community College
High School Diploma -
Clackamas High School
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