Results-driven individual with a strong background in employee training and performance monitoring. Skilled in ensuring compliance with safety standards and enhancing customer satisfaction through effective team collaboration and problem-solving.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Catering Staff Member
O'Neill's Inflight Catering
Haslet, TX
04.2025 - Current
Assisted in food preparation and presentation for inflight catering services.
Collaborated with team to ensure timely delivery of meals and beverages.
Maintained cleanliness and organization of workstations in compliance with safety standards.
Supported training of new staff on catering procedures and equipment use.
Ramp Agent
Amazon
Haslet, TX
09.2023 - 06.2024
Operated ground support equipment to facilitate efficient aircraft loading and unloading.
Conducted safety inspections on equipment and work areas to maintain compliance with safety regulations.
Trained new team members on ramp operations, emphasizing safety protocols and efficiency standards.
Collaborated with air traffic control to ensure safe and efficient ground movements of aircraft.
Floor Manager
Technology, Exploration and Career Center West (TECC-W)
Lewisville, TX
01.2021 - 05.2023
Supervised daily operations to ensure efficient workflow and seamless customer service.
Trained and mentored team members on best practices for inventory management and customer engagement.
Monitored staff performance, providing constructive feedback to foster professional development.
Collaborated with leadership to establish strategic goals aimed at enhancing overall center performance.
Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Edward S. Marcus High School
Flower Mound, TX
05-2023
Skills
Quality assurance
Safe food handling
Food preparation
Problem-solving
Team leadership
Employee management
Policy enforcement
Stock management
Performance improvements
Certification
Food Handlers, ServSafe : May 2021 - Present
Timeline
Catering Staff Member
O'Neill's Inflight Catering
04.2025 - Current
Ramp Agent
Amazon
09.2023 - 06.2024
Floor Manager
Technology, Exploration and Career Center West (TECC-W)