Reliable, customer-focused professional with experience in retail, fulfillment, hosting, and security. Handles order processing, returns, inventory, guest support, and access control with accuracy, calm communication, and steady attention to safety in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Security Professional
ALLIED UNIVERSAL - THE WISTAR INSTITUTE
Philadelphia, PA
10.2025 - 09.2026
Monitored building security systems, including CCTV, fire alarms, and access points, to support safe, secure operations.
Managed entry for employees, visitors, contractors, and deliveries, following security protocols and supporting secure facility access.
Responded to emergencies and unusual activity by following established procedures and coordinating with supervisors and emergency personnel.
Handled security and fire alarm events during overnight shifts.
Completed interior and exterior patrols and watched facility conditions for safety risks, security issues, and policy violations.
Recorded incidents, alarms, security activity, and other events in detailed reports to support review and response planning.
Helped employees and visitors with questions, directions, and access concerns while maintaining professional presence.
Host
GIOVANNI'S BROOKLYN EATS
Brooklyn, New York
05.2025 - 08.2025
Greeted and seated guests while ensuring crowd flow and guest safety.
Supported reservation handling and seating coordination to keep service smooth and efficient.
Assisted guests with inquiries and concerns, providing calm communication and effective problem-solving.
Remained alert in the dining area and entryway to help prevent issues and keep operations safe and professional.
Fulfillment/At Your Service Associate
MACY'S
Philadelphia, PA
04.2024 - 03.2025
Packed and staged orders while following accuracy and quality standards.
Prepared merchandise for pickup, ensuring completeness and timely readiness for customer collection.
Assisted customers with online orders and returns, addressing product inquiries to enhance customer satisfaction.
Maintained an organized inventory in sales and fulfillment areas.
Collaborated with team members to maintain seamless fulfillment operations and optimize workflow.
Inventory/Cashier
FRESH GROCER
Philadelphia, PA
12.2022 - 04.2024
Processed payments, operated register, and managed returns efficiently.
Maintained inventory accuracy by documenting damages and missing items.
Unloaded deliveries and stocked items in the backroom and on the sales floor.
Provided support to customers to enhance their shopping experience. with questions and provided friendly service.