Wyatt Smidt
Oakley
Summary
Adept Service Technician with a proven track record, excelling in troubleshooting and preventive maintenance. Demonstrates exceptional attention to detail and customer service, significantly enhancing operational efficiency and client satisfaction. Skilled in diagnostic testing and HVAC systems, coupled with a strong ability to work independently. Achieved notable increases in customer satisfaction through innovative solutions and effective communication. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Completes service orders quickly and maintains accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
Better Built Trailers
11.2024 - Current
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Service Technician
Black Hills Adventure Rentals
02.2024 - 10.2024
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
Service Technician
Edge UTV Rentals
09.2020 - 02.2024
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Inspected equipment to diagnose operational issues.
Service Technician
Black Hills Powersports
05.2020 - 09.2020
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Evaluated systems according to predetermined checklist and noted issues.
Cavalry Scout
US Army
05.2016 - 02.2019
- Coordinated work assignments and evaluated performance for 4-member security team.
- Enhanced reconnaissance capabilities by conducting thorough area assessments and gathering critical intelligence data.
- Led a team responsible for securing key terrain features during offensive operations, contributing to overall mission success.
- Operated wheeled and tracked vehicles and communications equipment.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12-2026
Kawasaki/Yamaha Certification -
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
Orlando, FL05.2020
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Mechanical abilities
- Troubleshooting skills
- Documentation And Reporting
- Diagnostic Testing
- HVAC Systems
Certification
- EPA Section 609 Technician Certification - Environmental Protection Agency.
- Gold Level Polaris ATV UTV
- Silver Level Polaris Slingshot Certified
- Motorcycle Endorement
Timeline
Service Technician
Better Built Trailers
11.2024 - Current
Service Technician
Black Hills Adventure Rentals
02.2024 - 10.2024
Service Technician
Edge UTV Rentals
09.2020 - 02.2024
Service Technician
Black Hills Powersports
05.2020 - 09.2020
Cavalry Scout
US Army
05.2016 - 02.2019
Bachelor of Science - Business Administration
Colorado Technical University
Kawasaki/Yamaha Certification -
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
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