Wyatt Storey

• Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
• Analyzed customer feedback to identify trends and recommend actionable solutions.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-volume call traffic while maintaining accuracy in information delivery.
• Trained new team members on product knowledge and customer service protocols.
• Streamlined complaint resolution processes, resulting in improved response times.
• Processed warranty claims efficiently, ensuring compliance with company policies and procedures.
• Coordinated communication between customers and service departments to resolve warranty issues promptly.
• Managed inventory levels, ensuring optimal stock availability and accuracy in merchandising displays.

I spent 8 years with Storey Fireplace and learned so much there; I can't say enough good things about the business and their culture.

In January 2025 I decided I wanted something different as I was working there from the age of 18 and informed the owner I would be moving on from the business on my birthday (April 2025).

I am looking to reenter the workforce in a IT related field.

I have been comp TIA A+ certified and have a baseline knowledge of networking