Wyatt Moore
Columbus,OH
Summary
Highly motivated and detail-oriented IT professional with an Associate of Applied Science in Information Technology and hands-on coursework in tech support and troubleshooting. Highly skilled in customer service with a proven ability to deliver exceptional support through phone, email, and live chat channels. Seeking to leverage technical expertise and strong interpersonal skills to launch a successful career in Information Technology.
Overview
6
6
years of professional experience
Work History
Crew Member
Raising Cane’s
02.2023 - Current
- Provide timely and accurate order processing using head-set and computer system, resulting in reduced wait time for customers.
- Work collaboratively with team members to complete orders with an upbeat and positive attitude.
- Assist with inventory management tasks, contributing to cost control efforts and minimal stock discrepancies.
- Resolve customer concerns promptly and professionally, maintaining high levels of customer retention and loyalty.
Team Member
Mama Mimi’s
09.2021 - 01.2023
- Answered phone calls and assisted customers with placing pick up and delivery orders.
- Streamlined order processing for increased efficiency by maintaining an organized and updated database.
- Assisted in inventory management using Microsoft Excel.
- Operated cash register to process payments and collect cash payment for order totals.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to details.
Crew Member
Jimmy John’s Sandwiches
07.2019 - 08.2021
- Worked front counter, drive-thru and took phone orders.
- Ensured timely preparation and delivery of food orders in a high demand setting.
Education
Associate of Applied Science - Information Technology
Columbus State Community College
05.2023
Skills
- Advanced in Microsoft Products
- In-depth knowledge of Windows/Mac OS, hardware, and software in wired or wireless settings
- Troubleshooting, Installation and Maintenance
- Problem Solving and Critical Thinking
- Effective Communication
- Team Collaboration and Leadership
Timeline
Crew Member
Raising Cane’s
02.2023 - Current
Team Member
Mama Mimi’s
09.2021 - 01.2023
Crew Member
Jimmy John’s Sandwiches
07.2019 - 08.2021
Associate of Applied Science - Information Technology
Columbus State Community College
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