Wyconda T. Erwin
Waco,Texas
Overview
1
1
year of professional experience
Work History
CSR
Oak Street Health
Waco
04.2024 - Current
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Identified customer needs and provided appropriate solutions.
- Analyzed customer feedback data to identify areas of improvement.
- Ensured compliance with applicable laws and regulations for provision of services.
- Gathered feedback from customers regarding products and services.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
Education
Bachelor of Science - Social Work
The University of Texas At Arlington
Arlington, TX12-2011
Associate of Arts - Mental Health Counseling
McLennan Community College
Waco, TX05-2008
High School Diploma -
University High School
Waco, Texas06-2000
Skills
- CRM software
- Customer focus
- Complaint handling
- Complaint resolution
- Scheduling
- Strong teamwork
- Call management
Timeline
CSR
Oak Street Health
04.2024 - Current
Bachelor of Science - Social Work
The University of Texas At Arlington
Associate of Arts - Mental Health Counseling
McLennan Community College
High School Diploma -
University High School