Wydaje McBride
Baltimore,MD
Summary
Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA/GNA
St Elizabeth Rehabilitation and Nursing Center
2024.07 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Warehouse associate
Amazon warehouse
2023.11 - 2024.06
- Receive and put away inventory
- Get customer orders ready and pack them up
- Load boxes into trucks for shipment
- Use scanners to read bar codes on products
- View prompts on screens and follow the direction for some tasks
- Troubleshoot problems
- Ensure product meets quality requirements
Teller 2
Mecu Credit Union
2023.05 - 2023.11
- Cashed checks, accepted deposits and withdrawals within or assigned limits
- Calculated daily transactions using computers, calculators or adding machines
- Balancing teller
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Educated customers on use of banking website and mobile apps
Universal Banker
M&T Bank
2016.08 - 2021.07
- Cashed checks, accepted deposits and withdrawals within or assigned limits and calculated daily transactions using computers, calculators or adding machines
- Balancing teller draws and ATM cash
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Educated customers on use of banking website and mobile apps
- Assisted with training of new tellers on policies and procedures
- Generated monthly reports on customer activity and customer feedback
Customer Service Representative
Lowes
2017.08 - 2018.08
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Answering incoming calls and emails to provide product information, features and benefits
Overnight Shift Supervisor
Embassy Suites
2016.04 - 2017.05
- Completed cash and credit card transactions accurately using POS software
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Implemented policies and standard operating procedures for continuous improvement
- Developed and maintained positive relationships with guests for satisfaction
- Uses quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Collected room deposits, fees, and payments
- Trained staff to provide excellent customer service, apply best practices and comply with procedures
Education
Cosmetology -
Empire Beauty School
Baltimore, MD2019-07
High School Diploma -
Benjamin Franklin High School
Baltimore, MD2015-06
Skills
- Customer service
- Financial advisement
- Front Desk Operations
- Time Management
- Public Speaking
- Problem Solving
- Leadership
- Cash Handling
- Microsoft Word
- Multitasking
- Basic Life Support
- Complex Problem-Solving
- Care plan implementation
- Observing responses
- Electronic Charting
- HIPAA Compliance
- Patient Assessments
- Collecting vital signs
- Safety Precautions
- Compassionate caregiver
Certification
- Cosmetology License
- AED Certification
- First Aid Certification
- CPR Certification
References
- Imani Simmons, 410-478-7569
- Ikira Clash, 667-354-9576
- Dachanell Hutchins, 410-387-8351
Timeline
CNA/GNA
St Elizabeth Rehabilitation and Nursing Center
2024.07 - Current
Warehouse associate
Amazon warehouse
2023.11 - 2024.06
Teller 2
Mecu Credit Union
2023.05 - 2023.11
Customer Service Representative
Lowes
2017.08 - 2018.08
Universal Banker
M&T Bank
2016.08 - 2021.07
Overnight Shift Supervisor
Embassy Suites
2016.04 - 2017.05
Cosmetology -
Empire Beauty School
High School Diploma -
Benjamin Franklin High School