Seasoned Licensed Professional Therapist (GA LIC#010144) with more than 10 years of professional counseling. Compassionate Case Manager experienced in remote and in-person crisis intervention atmosphere. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Hi, I’m
Wyllie McGruder
COLUMBUS,GA
Summary
Overview
14
years of professional experience
1
Certification
Work History
CVS Aetna
Clinical Case Manager
01.2024 - Current
Job overview
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Streamlined healthcare delivery by efficiently managing caseloads, prioritizing tasks, and maintaining accurate documentation.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Promoted interdisciplinary collaboration among healthcare professionals by organizing team meetings focused on sharing best practices and improving patient care processes.
- Assessed individual barriers to optimal health outcomes such as socioeconomic factors or access limitations, working diligently to address these challenges through tailored interventions.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
BetterHelp
Mental Health Therapist
07.2023 - Current
Job overview
- Maintained detailed documentation of client progress, effectively communicating with other healthcare providers as necessary.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
- Facilitated family therapy sessions to support communication, boundary setting, and healthy relationships among family members affected by mental health issues.
- Tailored therapeutic approaches to meet the unique needs of diverse client populations, including individuals with substance use disorders and trauma histories.
- Implemented behavioral modification techniques for clients struggling with unhealthy patterns of behavior or thought processes contributing to their mental health challenges.
Magellan Federal
Military and Family Life Counselor Level IV
04.2021 - 08.2023
Job overview
- Support service members, their families and survivors with non-medical counseling by providing solution focused therapy, walk-around counseling directly to service and family members
- Work with the military community, other military and family life counselors
- Face-to-face counseling services with dependents/families in a school setting
- Conduct weekly groups with soldiers and families
- Services include assessment, brief counseling and consultation, action planning, referral to resources (assuring linkage as appropriate), and follow-up as indicated
- Delivers training and health and wellness presentations, participates in health fairs and other base/installation activities as requested/directed
- Manages duty to warn and restricted reporting situations according to Department of Defense (DoD) protocol and staffs the cases with Regional Supervisor/Regional Director
- Communicates with Regional Supervisors and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned
- Establish and maintain relationships with Command and Staff to create an approachable appearance
- Respond to emails, phone calls, and text messages with supervisor, command, ARTB staff, and MFLC staff.
#BumpCancer
Director
12.2013 - 08.2023
Job overview
- Director of a team of therapists providing therapeutic services to cancer patients
- Created all intake and psychological assessment tools and trained staff to use tools
- Monitored development of treatment plans and resources needed for clients
- Updated video to social media platforms to promote events
- Emailed, texted, and called clients to provide updates of services and resources
- Maintain all quarterly reports and documents necessary to maintain the 501(c)3 status
- Distribute electronic documents to board members and maintain ongoing media presence.
Chancelight Behavioral Health, Therapy & Education
Mental Health Therapist
07.2019 - 01.2021
Job overview
- Conducted comprehensive intake assessments for students, family members, and school personnel to gather information to complete thorough psychosocial assessment for student social, emotional, and behavioral adjustments within school setting and the community
- Created, developed, and implemented the inaugural Career Week including conducting career assessments with the 8th grade class, arranging 10 career professionals to speak with students, and providing supporting documentation of career choices for each student
- Assessed students for suicidal/homicidal ideations during school hours to determine appropriate therapeutic services and immediately assist student to gain help
- Provided individual and group counseling, case management and assessment to at-risk youth to help resolve interpersonal family problems interfering with school performance
- Established and maintained collaborative relationships with various community agencies
- Emailed, texted, called parents/guardian regarding crisis intervention, therapeutic services, and referral to outside resources as needed
- Educate school faculty and students regarding the correlation between mental health and academic performance in monthly town hall meetings with PowerPoint presentations using Smart Board
- Attended Individualized Education Plans (IEP) meetings providing insight on student's performance of their Positive Behavior Intervention Plans (PBIP) by sharing pertinent details of increased or decreased behaviors
- Created presentations for the school district demonstrating the progress of students' behavior
- Prepared and maintained case notes for each student session
- Provided psychoeducation services using Second Step for group therapy
- Collaborated with peers regarding therapeutic activities for each student and classroom.
Behavior Health Link - Georgia Crisis Hotline
Mobile Crisis Counselor Assessor
04.2019 - 07.2019
Job overview
- Rapidly responded as a Mobile Crisis responder to clinically assess children, adults, intellectual development disabilities, and/or Autism Spectrum Disorder for immediate inpatient services or urgent appointments for mental health series using brief solution focused based therapy
- Use laptops, desktops, cellular phones, and additional electronic devices to receive assignments and complete assessments
- Complete initial and ongoing virtual training via Learning Management Service
- Responsible for updating case management notes via CMS
- Initiate 1013/1014 (72-hour psychiatric evaluation) as needed while communicating with local law enforcement hospitals, and/or scheduling urgent appointments with community services board mental health facilities
- Responsible for ensuring all documentation of cases uploaded into CMS daily
- Drafted written correspondence, including case management notes using BIRP format.
Zeiders Enterprises
Career Counselor
11.2015 - 04.2019
Job overview
- Provide career counseling services, resources, referrals and consultations to Military Spouses using the MyCAA scholarship and Military Spouse Education and Employment benefits as well as additional services outside of military services in a telework/call center atmosphere
- Offer ongoing career counseling to military spouses representing a broad range of portable career interests, interpreting vocational assessment instruments, planning and presenting career education workshops
- Assist Service Providers and clients accessing services such as receiving detailed information and referrals for military spouses
- Serve as the primary government source of assistance for military spouses regarding education and career development throughout their spouse's military lifecycle
- Established rapport and built trust with clients within the first session to complete 2-3 career sessions with clients to maintain ongoing supportive services as needed
- Utilized short term brief therapy and motivational interviewing module.
St. Francis - Emory Healthcare, The Bradley Center
Case Manager Therapist
01.2013 - 06.2014
Job overview
- Screened and assessed patients through an admission intake and psychological evaluation including but not limited to assessing suicidal/homicidal ideations, created treatment plan for emergency stabilization for adult, adolescent, and geriatric populations in an inpatient facility
- Created, documented, and implemented a master treatment plan during interdisciplinary meetings after reviewing psychosocial and health & physical assessments
- Conduct individual, group, and family sessions to assist clients with reaching psychiatric goals prior to discharge
- Document all assessment, master treatment plans, case manager notes, individual and group notes in software management, Cerner
- Maintained case notes, evaluations, diagnostic impressions, referrals and additional proposals for placement, treatment planning, career services, discharge planning, and aftercare arrangements in Cerner in addition to phone calls and faxes to assist with admission to ongoing treatment
- Maintain a caseload of no less than 7 or more clients daily to complete psychosocial assessments, master treatment plans, treatment plan 3-day reviews, individual and group therapy sessions
- Conducted outbound phone calls to gather collateral information from family
- Collaborated with interdisciplinary staff and clients internal and external to the organization
- Assisted with training new employees as well as maintaining training documents
- Conducted individual and family therapeutic sessions/groups.
Children's Center for Hope & Healing
Intern Therapist
07.2010 - 08.2011
Job overview
- Conducted comprehensive intake assessments and trauma-based tools to administer short-term crisis intervention services to children and adults
- Devised treatment plan for each client from intake assessment and ongoing assessments
- Collaborated with Hall County legal teams, schools, Department Family Child Services, county district representative and courts in staffing sexual offense cases
- Developed, presented, and maintained the center's first parent education support group and 6-week lesson plan education parents on child sexual abuse, safety, and prevention
- Parent group attended by court mandated parents in Forsyth County
- Provided on-going supportive case management, community coordination and community resource linkage to patients
- Provided guidance and counseling to cases referred by the Court; conducts child custody and visitation mediation
- Provided assistance to youth/family with service provisions and coordination of community resources linkage
- Provided crisis intervention, planning, and prevention to youth and family in the community
- Conducted sessions to teach intervention techniques to parents to promote healthier relationships
- Activity therapy (bowling, skating, music, art, dancing, etc).
Education
Mercer UniversityAtlanta, GA
Master of Science from Mental Health
01.2012
University Overview
Columbia College - Chicago
Bachelor of Arts from Liberal Arts
01.1998
University Overview
Skills
- Teamwork and Cooperation
- Confidentiality and Privacy
- Behavioral Health Interventions
- Healthcare Navigation
- Suicide Risk Assessment
- Clinical Documentation
- Clinical assessment
- Professional boundaries
- Patient Assessments
- Mental health counseling
- Self-Care and Resilience
- Care Coordination
- Medication Management
- Individual Therapy
- Resource Linkage
- Discharge Planning
Certification
Licensed Professional Counselor, LPC 010144, Georgia Board of Professional Counselors, Social Workers, and Marriage & Family Therapist, Expiration Date: September 2024
National Certified Counselor, NCC 302102, National Board for Certified Counselor, Expiration date: July 2028
Quote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
Timeline
Clinical Case Manager
CVS Aetna
01.2024 - Current
Mental Health Therapist
BetterHelp
07.2023 - Current
Military and Family Life Counselor Level IV
Magellan Federal
04.2021 - 08.2023
Mental Health Therapist
Chancelight Behavioral Health, Therapy & Education
07.2019 - 01.2021
Mobile Crisis Counselor Assessor
Behavior Health Link - Georgia Crisis Hotline
04.2019 - 07.2019
Career Counselor
Zeiders Enterprises
11.2015 - 04.2019
Director
#BumpCancer
12.2013 - 08.2023
Case Manager Therapist
St. Francis - Emory Healthcare, The Bradley Center
01.2013 - 06.2014
Intern Therapist
Children's Center for Hope & Healing
07.2010 - 08.2011
Mercer University
Master of Science from Mental Health
Columbia College - Chicago
Bachelor of Arts from Liberal Arts
Licensed Professional Counselor, LPC 010144, Georgia Board of Professional Counselors, Social Workers, and Marriage & Family Therapist, Expiration Date: September 2024
National Certified Counselor, NCC 302102, National Board for Certified Counselor, Expiration date: July 2028
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