Wyncyn Tran
Las Vegas,NV
Summary
Outstanding customer service skills, diplomatic and patient with all types of individuals and organizational level. Flexible and willing to learn new things. professional in appearance and strong work ethic. Friendly Representative with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. I have no experience to this job but I am 100% willing to learn to deliver 100% costumer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Gate Agent
WestJet Airlines
02.2019 - 09.2019
- Assisted customers with ticketing and baggage check-in requirements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Nurse Intern
Union Christian College
San Fernando City , La Union, Philippines
03.2018 - 11.2018
- Collected, labeled and transported specimens to prepare for laboratory testing.
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating and daily hygiene tasks.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Maintained continuity of care by communicating changes in patient condition with physicians, family members and other care team members.
Assistant Store Manager
Panda Express
Garland, TX
01.2016 - 02.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Swing Manager
McDonald's
11.2015 - 01.2016
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
Education
Bachelor of Science - Nursing
Union Christian College
San Fernando City La Union, Philippines12.2018
High School Diploma -
Saint Joseph Institute
Candon City Ilocos Sur, Philippines03.2009
Skills
- Consistently maintain a positive attitude and enjoy helping people
- Proficient in Microsoft Office Suite ( Word, Excel, Outlook and Access)
- Patient Scheduling
- Medical billing and coding
Certification
CPR Training- 2022
Timeline
Gate Agent
WestJet Airlines
02.2019 - 09.2019
Nurse Intern
Union Christian College
03.2018 - 11.2018
Assistant Store Manager
Panda Express
01.2016 - 02.2017
Swing Manager
McDonald's
11.2015 - 01.2016
Bachelor of Science - Nursing
Union Christian College
High School Diploma -
Saint Joseph Institute
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